Tango’s mission is simple: We make gift cards easy to send and awesome to receive. By bundling easy-to-use technology, desirable incentives, and expert service, we help companies get the most out of their reward and incentive programs—from customer acquisition to employee engagement. With our leading reward-delivery technology, customers can instantly deliver digital gift cards to their target audiences, maximizing impact and driving real business results.
Tango (tangocard.com) has 606 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
tangocard.com
Website
tangocard.com
Category
Administration & Services
Location
Seattle, Washington
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 49% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
It took a while to get back to me, but you made it easy and understandable once I heard from you.
Response from TangoNov 11, 2025
Dear Marge,
Thank you for sharing your feedback! We’re glad to hear that once we connected, the process was clear and easy for you. We appreciate your patience and understanding while waiting for a response, and we’re happy we could assist you successfully. Your kind words mean a lot to us!
Warm regards,
Josh R.
Tangocard.com
KG
Karena G.
I got what I did wrong and the rep was…
I got what I did wrong and the rep was patient
Response from TangoNov 8, 2025
Hello Karena,
Thank you so much for your kind review! We're glad to hear that our representative was able to assist you with patience and clarity. We strive to provide helpful and understanding support to all our customers, and it's great to know that your experience reflected that. If you ever need further assistance, we're always here to help!
Warm regards,
Maurice V.
Tangocard.com
TT
Tanja T.
Das ist echt ein shit Unternehmen mehr…
Das ist echt ein shit Unternehmen mehr als sich mit dieser KI zu unterhalten passiert nicht, man kommt nicht an den Support um sich zu erkundigen. Seit dem28.10. bin ich hinterher meine Paypal Karten die gesendet wurden an mein Geld zu kommen . Inzwischen ist der 13.11. und es passiert nichts. So inzwischen sind 31 Tage vergangen und die Karten sind weder einzulösen noch hat Tango das Geld wie es geschrieben steht nach 30 Tagen zurückgeschickt. Es ist und bleibt ein shit Laden. Echt nicht zu empfehlen!
Response from TangoNov 4, 2025
Vielen Dank, dass Sie Ihre Erfahrung geteilt haben. Es tut uns leid zu hören, dass Sie Schwierigkeiten haben, Ihre PayPal-Karten zu nutzen und unseren Support zu erreichen. Um Ihnen schnell weiterhelfen zu können, prüfen Sie bitte Ihre E-Mails (auch den Spam-Ordner) auf eine Nachricht von [email protected] – wir benötigen Ihre Angaben, um den Vorgang zu überprüfen und eine Lösung zu finden. Wir möchten sicherstellen, dass Sie Ihr Guthaben erhalten.
Josh R.
Tangocard.com
**UPDATE VON TANGOCARD.COM 11.06.2025:**
Hallo, vielen Dank, dass Sie uns Ihre Kontaktdaten mitgeteilt haben. Unser Team bearbeitet Ihren Fall bereits und Sie erhalten in Kürze eine Rückmeldung. Wir freuen uns über Ihr Feedback und hoffen, Ihren Fall zu Ihrer Zufriedenheit lösen zu können, um Ihr Vertrauen in unseren Service wiederherzustellen.
Mit freundlichen Grüßen,
Josh R.,
Tangocard.com
BP
Bernard P.
The person that took care of the…
The person that took care of the problem was very considerate, took her time, and resolved the issue.
Response from TangoOct 30, 2025
Hello Bernard,
Thank you so much for your kind words and for taking the time to leave a 5-star review! We're thrilled to hear that your issue was handled with care and attention. At Tango Card, we pride ourselves on delivering thoughtful and effective support, and it's wonderful to know that our team member made a positive impact. If there's ever anything else we can assist you with, we're always here to help!
Warm regards,
Maurice V.
Tangocard.com
NI
Nita
It's WORTH It!
When a colleague and I ran into issues truing to redeem the chosen gift card redemption information. We called the customer service and right away the agent was able to assist us. Knowing exactly what the issue was. I also had to call back and get information on another issue and again, my agent went straight to that situation. Told me how to navigate and even informed me of the best places to utilize the cards. Due to some vendors taking 'tolerance hold' as it was put. Good info to know.
Response from TangoOct 28, 2025
Dear Nita,
Thank you so much for your thoughtful review! We’re really glad to hear that our customer service team was able to assist you and your colleague quickly and effectively. It’s great to know the agent not only resolved your issues but also provided helpful guidance on navigating redemption and using your cards wisely—especially around things like tolerance holds. We truly appreciate you taking the time to share your experience!
Warm regards,
Josh R.
Tangocard.com
RE
Renate
i received 100 usd but i can't use any…
i received 100 usd but i can't use any of the choices from europe not even for digital products on amazon.com because tango uses My Prepaid Center which has a lot of issues and is impossible to use.
Response from TangoOct 25, 2025
Hello Renate,
Thank you for your feedback. We’re sorry to hear about the difficulties you’ve experienced using your reward. We understand how frustrating this must be. To better assist you and look into your specific case, please check your inbox for an email from [email protected] as we’ve reached out to gather more information so we can help resolve this issue as quickly as possible.
Regards,
Maurice V.
Tangocard.com
**UPDATE FROM TANGOCARD.COM 10/29/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Tangocard.com
AL
Ally
Live agent over the phone
Live agent over the phone, made it their business to go above and beyond and help you with me with my issue. I had an issue where I had won a gift card a E gift card and I made a mistake and put the wrong info in for my email address, which means I cannot get back into my account the evening went above and beyond trying to find a way to find the gift card so it could be reset. Yeah it took some time, but he definitely did it.
Response from TangoOct 22, 2025
Hello Ally,
Thank you for your thoughtful review and for sharing your experience! We're so glad our live agent was able to assist you and go the extra mile to resolve the issue with your eGift card. We understand how frustrating it can be when things don’t go as planned, and we’re proud to have team members who are dedicated to finding solutions. Your feedback means a lot to us, and we’re grateful for the opportunity to support you.
Warm regards,
Maurice V.
Tangocard.com
RE
Rebecca
Terrible useless service
Terrible useless service, no one responds to emails, their website is not user friendly and they redirect you to several other sites and force you to download an app to redeem your card. Basically trying to get all your personal information to redeem a gift card already paid for,
Response from TangoOct 21, 2025
Hello Rebecca,
Thank you for sharing your experience — we’re truly sorry to hear that it’s been frustrating. We understand how important it is for the redemption process to be smooth and secure, and we regret that our platform didn’t meet your expectations. We’d like to help resolve this for you as quickly as possible. Please check your inbox for an email from [email protected], which includes a secure link for you to share your details with us. Once we receive your information, we’ll be able to look into your case and assist you further. Thank you again for your feedback — it helps us improve.
Warm regards,
Josh R.
Tangocard.com
