Tango’s mission is simple: We make gift cards easy to send and awesome to receive. By bundling easy-to-use technology, desirable incentives, and expert service, we help companies get the most out of their reward and incentive programs—from customer acquisition to employee engagement. With our leading reward-delivery technology, customers can instantly deliver digital gift cards to their target audiences, maximizing impact and driving real business results.
Tango (tangocard.com) has 606 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
tangocard.com
Website
tangocard.com
Category
Administration & Services
Location
Seattle, Washington
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 49% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I lost 150 EUR thanks to Tango and support is absolutely useless!!
I got a 200 USD gift card which is around 175 EUR. First I redeemed 25 EUR in Uber gift card and it worked. So I redeemed the rest of the amount around 144 EUR with the conversion.
When I did this - the gift card did NOT work. It just keeps loading but it’s not Uber’s fault because I was able to redeem several other 25 EUR gift cards.
I contacted support and they just said gift cards are final and to contact Uber. AVOID THIS COMPANY UNLESS YOU WANT TO LOSE MONEY.
Response from TangoMay 2, 2026
Hi Virginia,
We are sorry to hear about your experience and understand how frustrating this situation must be, especially after a previous redemption worked successfully. We would like to review this further and determine what happened with the remaining balance, but we are unable to access account or order details through Trustpilot alone. Please check your inbox, including spam or junk folders, for an email from [email protected] and reply to it with the requested information so our team can identify your order and assist you further.
Regards,
Maurice V.
Tangocard.com
**UPDATE FROM TANGOCARD.COM **
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Tangocard.com
DM
darrlyn M.
My customer service experience with…
My customer service experience with Tango was one that was fast and on point. My customer service rep was polite and knew right what to do so id get thru my short delima. And I wasn't on the phone no longer than a few mins.
Response from TangoApr 30, 2026
Dear Darrlyn,
Thank you for your wonderful feedback and 5‑star rating! We’re glad to hear your experience with our customer service team was fast, efficient, and on point. It’s great to know your representative was polite, knowledgeable, and able to resolve your concern quickly without taking up much of your time. We truly value your trust in Tango and appreciate you sharing such a positive experience.
Warm regards,
Josh R.
Tangocard.com
TC
tinabenzgmail.commpl
Customer service is excellent
Customer service is excellent
Response from TangoApr 30, 2026
Hello,
Thank you so much for the 5‑star review and for taking the time to share your experience with us. We’re thrilled to hear that you found our customer service to be excellent. Providing clear, efficient, and friendly support is something our team truly takes pride in, so your feedback means a lot to us. We appreciate you choosing Tango and look forward to supporting you again in the future.
Warm regards,
Josh R.
Tangocard.com
PA
Paul
There was no room for guesswork
There was no room for guesswork. The response was timely and very reassuring.
Response from TangoApr 30, 2026
Hi Paul,
Thank you so much for the 5-star review and for taking the time to share your experience. We are glad to hear that our communication was clear, timely, and reassuring, as providing straightforward support without guesswork is very important to us. Your kind feedback means a lot to the team, and we appreciate the opportunity to support you. We look forward to assisting you again in the future.
Regards,
Maurice V.
Tangocard.com
JO
Jose
It was a great experience!
It was a great experience!
Response from TangoApr 30, 2026
Hello Jose,
Thank you so much for taking the time to share your feedback and for the 5-star rating. We are thrilled to hear that you had a great experience with Tango, and your kind words truly mean a lot to our team. We appreciate your support and look forward to continuing to provide you with seamless and reliable reward solutions whenever you need them.
Regards,
Maurice V.
Tangocard.com
BR
Betsy R.
Professional
Professional, educated on information & friendly. Very patient . Her name is Nancy Dewbrose
Response from TangoApr 30, 2026
Hello Betsy,
Thank you so much for taking the time to share your kind feedback and for leaving a 5-star review. We are thrilled to hear that you had such a positive experience and that Nancy provided professional, knowledgeable, friendly, and patient support. We will be sure to share your comments with her as recognition like this truly means a lot to our team. Thank you for choosing Tango, and we look forward to supporting you again in the future.
Regards,
Maurice V.
Tangocard.com
HA
Harold
Confusing Customer Service | Error Adding Card and Repeated Issues
Update 05/24/26:
After continued follow-up with both Tango and Blackhawk Network / myprepaidcenter.com, I was eventually able to use the card through other merchants and platforms. I appreciate that the team continued reviewing the case.
However, the support experience was still confusing at times due to repeated requests for information and inconsistent explanations. I hope future cases can be handled more clearly and proactively.
Original Review:
To provide context, I was initially given a courtesy card by Blackhawk Network / myprepaidcenter.com as a resolution to a previous issue. I appreciated that gesture and was even considering updating my review since the earlier situation had improved.
However, I am now experiencing the same issue again with this courtesy card. It cannot be used on major platforms in my region such as TikTok Shop Philippines and Shopee Philippines, showing errors like “Couldn’t add payment method” and “Add Card Failed.”
What has been frustrating is the support experience. I was asked to provide a receipt for a card that was issued as a courtesy, which does not make sense in this situation. I have already provided all available details, including the redemption code, last four digits, mailing address, and screenshots, and was eventually asked to provide the full card number. In addition, new information seems to be requested in each email instead of being provided all at once, resulting in repeated back and forth.
What I found more frustrating was being asked whether my bank has restrictions regarding prepaid cards. This is confusing because I am not using a personal bank-issued card. I am using the virtual card provided by Blackhawk Network / myprepaidcenter.com. The errors are coming from shopping platforms in the Philippines where I am trying to use the card, not from any bank on my end.
Despite this, the responses I received have been repetitive and unclear, shifting between different explanations such as no transactions found, possible bank rejection, and requests for receipt or card number, without a clear direction toward resolving the issue.
This has made the process confusing and inefficient, especially for a case that should be traceable internally since the card was issued by your team.
I was genuinely considering updating my reviews to reflect the improvement from my previous experience. However, this new issue has caused further inconvenience.
At this point, I am simply asking for a clear resolution, ideally by removing any restrictions that may be affecting the card’s usability, or providing a straightforward explanation of any limitations.
I hope this can be handled more effectively moving forward.
Response from TangoApr 29, 2026
Hello Harold,
Thank you for taking the time to share this detailed feedback with us. We understand how frustrating this experience has been, especially after seeing improvement previously, and we sincerely apologize for the confusion and repeated requests you encountered while trying to use the courtesy card. We want to review your case more closely and ensure the right team can fully investigate the card behavior and platform errors you described. Please check your inbox, including spam or junk folders, for an email from [email protected], as we have reached out there to securely gather the necessary information so we can assist you further and work toward a clear resolution.
Regards,
Maurice V.
Tangocard.com
**UPDATE FROM TANGOCARD.COM 04/29/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Tangocard.com
JS
John S.
Tango Rewards
I had a credit in Tango rewards, but none of the images were appearing where you are supposed to select your gift card. This led me to choose the wrong gift card. I contacted customer service, and this problem was resolved.
Response from TangoApr 29, 2026
Hello John,
Thank you for taking the time to share your experience. We are sorry to hear about the issue with images not appearing during gift card selection and the resulting incorrect choice, as well as that our initial response did not meet your expectations. We would like the opportunity to review this further and see how we can help. Please check your email, including spam or junk folders, for a message from [email protected], as we will need to gather some additional information from you to assist.
Regards,
Maurice V.
Tangocard.com
**UPDATE FROM TANGOCARD.COM 04/29/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Tangocard.com
