tandemdiabetes.comReviews of tandemdiabetes.com

Our 7-year-old daughter has been using her Tandem pump without a single issue for 4 years—it's truly been a lifesaver. When it suddenly wouldn’t charge late Friday night, I panicked and called support at 9:20pm. The representative was incredibly kind and knowledgeable, and when our call got disconnected, she immediately called me back, which meant so much in that moment. What happened next blew me away: a brand-new pump was delivered in under 2 hours. The delivery driver even called me twice around 11:30pm to make sure I got the package, standing out in heavy rain just to ensure we received it. Not only is the Tandem pump an essential part of our daughter’s care, but the level of customer service we experienced was beyond exceptional—something I haven’t seen from any company in years. Thank you so much!

Shame on you. You should NOT be distributing the ultrasoft 90, it does not work, it's failure rate is dangerously high and I have had the worst readings of my life while using it. It is so demoralising and I resent your atitutde of milking diabetics so that you can fill your coffers. Make a viable product, or simply bow out and let someone else develop it.

Ohh! My gosh!, Who is running this company!, Scary!. I imagine that the same frustration as a customer, it will be as a staff who works at this company. It's very frustrating to reach a customer representative that can answer your questions in less than 3 hours in the queue. What is going on? How a company can survive like this, is out of my mind! I'm speechless!, I'm trying to be polite! I will give them the last try!, If not, I will be going back to the competition. I feel sorry for the employees!

A few things they forgot to tell you. One is after your insurance pays for the pump, you will end up renting their product for 79 dollars a month??????? If you stop using it they will NOT refund your money for thousands of dollars in supply left over. After 30 days you are stuck. As far as their support there isn't any because they have no idea how the product really works. What ever you do >>> DO NOT GIVE THEM YOUR CREDIT CARD NUMBER. If they screw up and charge you wrong the only way to get your refund is to file fraud charges. When you no longer want their product or service plan on getting threaten by their support. Bottom line is they could really care less other than where is their money.Biggest thing is they are WAY over priced on their meter and products.5000.00 for a meter and supply in this day and time is unreal, but if you like it just bend over and ask for another because they have they part down pat.

About every 3 months for the last 6 months they will tell me my insurance is not active. Thing is , it’s been active and is paid for , but it’s been without fail. I know they are telling me a lie each time. I use my health insurance for other health issues, never have had a problem. They also have went down to only two insulin site options. T-sure sites, they won’t be supplied for 2026 and for the foreseeable future. Which is frustrating. Dexcom and tandem combo helped my blood sugar, but I don’t know who tandem sold out too? But , your quality went down. Your customer service tonight , it left me in tears. She kept angrily sighing to the point I cried uncontrollably. I never wanted type 1 diabetes. And your service left me wishing the worse for me. I should have stayed with Medtronic, they actually cared.

I called this company looking for information about their products. The person I talk to was completely un knowledgeable. Been waiting almost 2 weeks for a return call. Nothing yet. Typical Company just cares about selling products and that’s it .Just making 💰 money 💰 and profit could careless about the well-being of their patients typical Company hirers people that are not remotely qualified for the job first off second off they do not even care about you. One bit never get back to you. That tells you everything about this company. Only thing this company cares about is profit and money and that’s it. That’s why they have the score that they have on reviews on Trust pilot

Being a pump wearing Type 1 diabetic since 1988 (almost 40 years!) I just changed ro Tandem Tslim pump 1 yr. ago after 37 yrs on Minimed/Medtronic. I have LOVED the Control IQ feature/functionality and it has caused moderately better A1C values. This is why I even give it 2 stars. However, two terrible things with Tandem (1) the pump loses contact with my CGM sensor (Dexcom G7) continously even when it is worn within 18 inches of pump-to-sensor. Totally unacceptable. And then (2) Tandem's customer and clinical service is woefully inadequate as compared to Medtronic. Medtronic has the BEST most exemplary clinical support I've ever experienced in my 38yrs of wearing an insulin pump. Tandem is painfully average at best and well below average at worst. Tandem's support is staffed by people who read scripts to you regarding the company's position on things with no clear empathy or understanding of the real issues you're experiencing. Not ideal for managing Type 1 diabetes and, after 1 year on Tandem, I so regret the switch from Medtronic.

I am really surprised by all the negative reviews for Tandem. I’ve always had great customer service and the pump has literally saved my life. I just had a great experience with technical support. I thought I was going to have to ship my pump back after a malfunction, but they were able to fix it over the phone (because I just happened to have the latest software update). Being a diabetic is always stressful, but Tandem has made my life so much better. It’s a company I trust.