tandemdiabetes.comReviews of tandemdiabetes.com

I constantly have issues with my pump and they won’t replace it (it’s 3 months old!) and twice tonight my cartridge only filled to 50 units and not even with the plus sign. Two days ago I filled with 250 units. No plus sign again and the meter read 150 units for two days. No plus sign. The first time I changed the cartridge tonight it wouldn’t even slide in/click into the pump. This design is terrible and so is the injection of the insulin into the cartridge! IM GOING BACK TO MEDTRONIC! 28 years on that pump and customer service and tech were TERRIFIC! I’ve been on hold waiting for tandem tech for 30 mins now and my pump isn’t working and my sugar is climbing!! This is ABSURD

Support is impossible to reach. Wait times are too long and they take forever. I expect fast times.

Out of all the insulin pumps I have used, the T-Slim has been the most frustrating and wasteful pump. It does not have the simple technology to tell you the cartridge is not full enough until you have wasted at least ten units for the fill tubing process. And don’t get me started on customer support. Use the Omnipod.

I am so sick of having to waste insulin for my pump to recognize there’s a new cartridge. Please change this feature!!! I do not always need to spit out 10 units of insulin to the trash every time I change my cartridge. Sometimes my cartridge runs out before 3 days. Sometimes I am running high and use it up way before then. Sometimes I have to replace the infusion but not the tubing because it gets knocked off my body. Who are you to decide what happens to my insulin and the money I paid to stay alive? I had a Medtronic pump before and if they had a pump with a closed system and slim profile I swear I would have never switched to tandem. Unbelievable. I also want to mention that less than a year into owning this pump after 5 years with Medtronic, I had to get a replacement sent out. What in the world are you guys doing? From what I see all you are doing is exploiting diabetic peoples desire to live a normal healthy life by flashing new tech around as if it is actually worth it. Oh and so much for their extended infusion sets. I don’t get a single day longer the regular, more affordable, Medtronic sets. I feel lied and betrayed and if I weren’t stuck in this money pit, I’d get out and have another company manage the future of my existence.

I developed an allergy to the t-steel cannula but no one could figure that so I had to wait 3 days to speak to a nurse to figure that out and another week to get the sample new infusion set to try it out. If they do not know something they just refer you to your endocrinologist who usually does not know. Very frustrating!

I have the pump for 1 year. This is not a good pump. My previous pump AcuCheck was working perfect but supply infusions are not available to US. Anyway with this new insulin pump my A1C increase significant from 4.8 to 5.9. The infusion set is not very efficient. Normally I need about 30 units per day but with this pump needs about double the insulin delivery. In addition the insulin delivery acts very slowly. If you High in sugar will take very long to finally be back in normal ranges. I am not using carbs for insulin calculation. Using this Tandem pump you will not be able to sleep anymore. I turn all the warnings to vibration, but still very annoying. Always is non stop beeping. From low power, low insulin, infusion side changes, high, lows, sometime pump thinks you may get low or high generating alerts. The phone app can't reach the cloud. If you set it works, but when travel to different WIFI or network will need to put your E-mail and password again. For the pump interface I will give 1 Star only. To program a bolus you need to go in 6 steps just to go there to input a number. Pump touch screen is not capacitive sensitive, so you actually need to press on the screen to work. If you miss 3 times the pump screen locks up and need to start again. Only good thing about the pump is stopping insulin delivery if you are getting low in sugar. I do not recommend this pump.

Terrible customer service, I have been waiting weeks to send back the X2 pump, they are VERY slow to send the Auth Code. They Just want to sell the unit, after that they ignore you.

I have to say my experience of the tandem tslim has been great I had been on a different pump for over 8 yrs and was worried about change but The change over was simple and straight forward the rep was very helpful Once I was able to access the dexcom6 and the iq control the results were outstanding My hba1c dropped to 4.9 within weeks!! Never in 40 plus yrs have I had a result anywhere close to that! Lowest ever was 7.9 I am incredibly happy with all aspects the customer service has been straight forward and reliable The rep has been great! Thanks Amy Everything has been beyond my wildest dreams Honestly nothing negative to say Brilliant and amazing!!