tandemdiabetes.comReviews of tandemdiabetes.com

I find the Tandem T-slim X2 pump itself to be very good despite the cumbersome steps to refilling it with insulin, but a good pump is useless if there aren't good infusion sets to go with it. I have 26 years of experience with using an insulin pump with infusion sets. I have never been more frustrated with it than I have been for the past year since switching to Tandem. I have tried nearly every infusion set they have and none of them work as well as the Medtronic infusion sets. I understand the infusion sets are primarily made by the same company, but either it is a poorer design or poorer quality materials. I'm lucky if I get more than 24 hours of good delivery from a Tandem infusion set before it starts leaking, and that is if I divide large insulin boluses into a couple of smaller boluses because anything more than about 5 units at one time is more likely to leak. (I got the idea of dividing boluses from a social media group where other Tandem users were having the same issue.) This also means having to take insulin at least a half hour before eating so I have time to do more than one bolus and it has time to absorb. If my insurance company would allow me to, I'd go back to Medtronic immediately just for the superior infusion sets that helped me maintain more stable blood sugar control. Both Tandem and Medtronic have pros and cons, but again, a pump is useless without effective infusion sets and Medtronic's were much better. If you take very little insulin such as no more than about 4 or 5 units of bolus at a time, are on a low steady basal rate, and can afford to change the infusion set every 48 hours, you'll probably do fine with Tandem T-slim. Otherwise, the infusion sets will likely be an issue.

The tandem source online portal is a joke, as well as their customer service. I haven't been able to order supplies online due to some error, and when I call Tech Support like they recommend, they just ask me to clear cookies and switch browsers a couple times. Then they say a Tech Support rep will reach back out in a couple days. No help at all, and then when I call to order supplies, they aren't available on weekends.

My pump failed last week 05/21/24 I was about to die my sugar went above 500 and it happened again Now my insulin levels is too high pump shows nothing but hyphens No one pick up the phone in Tandem Should I die? You should connect me to support asap 2026642294

I’ve had a Medtronic insulin pump for the past five years. I recently switched to the Tandum X2 slim. I couldn’t be any more disappointed with this pump. I’ve had a lot more low blood sugars since I started using this product. It is often that I’ve had trouble, changing the infusion set and the insulin cartridge. My suggestion is to do your research before switching insulin pumps.

They sold me a product they don't even have in stock. They were quick to take my money for the down payment. They made promises regarding to shipping that never happened. I had originally thought I would go with Medtronic but the endo office talked me into this mysterious Mobi pump that they don't even have in stock. They told me I was an early access customer which I interpret as I'm a beta tester. No one could provide an acceptable solution other than I have to wait until they get pumps to mail out. Supposedly that's a week away but I sincerely doubt this will happen. I was duped into getting this pump. I was promised a pump this week and nothing. I had to call THEM to find out that this product is not in their inventory even thought I was told it was in stock when I placed this order. I'm furious. Supposedly shipping takes another week so I'm not going to see this pump for at least two weeks and then I have to have training and who knows how long that will take to arrange. I spoke with their escalation department and got NO satisfaction. I don't want a refund. I want a pump. I'm taking seven shots a day. If they don't have this Mobi pump (and frankly, I don't care a whit about the size of the pump), then they need to send me another pump. They are ridiculous. I spent so much time on hold today while they scrambled to try to find out what is going on. How can I trust this pump when the people who make and sell it can't seem to figure out how to do either of those things. I bet my payment plan starts for a product I don't even have.

No one cares I’m a type one diabetic who has a tandem pump . I had received errors for my dexcom that say invalid transmitter id . A call to dexcom and a call to tandem and well nothing was found and I called tandem back another day. Tandem had me restart another sensor this is number three . So tandem calls dexcom and they get me sensor replacement and new transmitter . Yeah that part didn’t happen 5 days later it’s Thursday and still nothing so I call tandem after dexcom let me know they were sending out sensor! Tandem says sorry I understand well I said no you don’t I am a single mother of three kids that is a type one diabetic with hypoglycemic unawareness, I need their product I get sick without it with terrible control. I check every 2 hours yes round the clock vet I don’t feel like dying . I’m a nurse and it affecting my ability to work . No one cares we can make an email that was a supervisor with attitude and no answe. Well I left holding the bag and they pretty much told me to pound sand. I am going to blast this company from here to hell and back I asked for resolution .On top of it of the transmitter is the problem or I will have to get a replacement pump. So I’m screwed and getting sicker by the day ! Watch these people are just about the money and don’t care about their patient safety or prioritize my health over their profit!

worst thing ever, it is always a problem with it and it never works. I recommend using pens instead of this. Whatever you it will give you tinnitus and it never works like it should.

Consistently late supplies deliveries! So unsafe!! Every single time I have ordered supplies, I end up having to bum a sample or two off my doctor. Insurance denies order if I order too early, but even when I pay extra for two-day delivery, inevitably, it takes WEEKS for them to even ship the order! I just had to call them AGAIN because I am using my last infusion set and I was told that even though I ordered over a week ago (after an infusion set accidentally got yanked out and another went bad…so yes, this time it’s a true emergency), there’s no sign of when it might ship. At the point I placed the order, that rep told me that (again) the order would be expedited and should ship in the next day or two. The rep today told me there’s no way for him to figure out why it hasn’t shipped. I asked what I’m supposed to do over the weekend and the guy was so dismissive. Not his problem, I guess. Think I’m going back to Medtronic. I like the tandem pump better but I can’t keep taking these risks!