At Talis, you can find all the pet supplies your furry, fishy, scaly, or feathered friend needs to feel happy, safe, and clean. For over a decade, our brand of family-owned stores has been serving nutrition and supplies for pets. We have the best brands of animal food at the best price. Buy from our online pet store .
Talis-us (talis-us.com) has 108 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
Also known as
talis-us.com
Website
talis-us.com
Category
Pet Stores
Location
PORTLAND, Oregon
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 56% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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They charge 40 for shipping a 1 item order dang near 300 bucks and it takes over 2 weeks for them to even ship the item completely insane If I wanted to wait weeks for shipping I would have ordered from temu smh
Response from Talis-usJun 9, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with your recent order.
We understand that our shipping charges and delivery times fell short of your expectations. Please know that we are actively working on improving our shipping processes to ensure faster and more cost-effective delivery options for our valued customers.
Your feedback is crucial for us to make the necessary changes. We would love to discuss this matter further and find a resolution that works for you
Thank you for bringing this to our attention, and we appreciate your patience as we work to improve our services.
SM
Sam M.
No issues
No issues. Was able to get an item that was sold out everywhere else I had looked.
Thank you.
Response from Talis-usJun 1, 2024
Thank you
PH
Phoenix
Product arrived fast and was packaged…
Product arrived fast and was packaged well.
Response from Talis-usMay 27, 2024
Thank you
JH
Jude H.
Talis-US is an e-commerce website that…
Talis-US is an e-commerce website that offers a wide variety of products. The website is user-friendly and the product categories are easily accessible. The product descriptions are detailed and the images are high-quality.
Response from Talis-usFeb 29, 2024
Thank you
JM
Joel M.
Great site to find all you need for…
Great site to find all you need for your pet. I got the perfect cat box for my cat. She loves it!
Response from Talis-usFeb 26, 2024
Thank you
LE
Lexie
Absolutely terrible customer service
Absolutely terrible customer service. When package was delayed 5 days through UPS it took 6 emails, messages through their site, and multiple phone calls to get through to Talis for a response. When I stated I no longer needed the dog food as I had to purchase something else because of the 5 day delay, they refused to give me a full refund and were very rude. I declined the late package and it immediately rerouted to them. Will be reporting to my bank. I understand delays happen but when I comes to pet food I cannot delay feeding my pet and should not be charged for ups error. They lied to me about the public refund policy!!!!!!!! Huge red flag and buyers beware. Reported to the bbb
Response from Talis-usFeb 21, 2024
Firstly, I would like to express our sincerest apologies for the frustration and inconvenience you've experienced with your recent order. We understand how important it is to receive pet supplies in a timely manner, and we are disheartened to hear about the delay in the delivery of your dog food.
We recognize that our response to your situation fell short of the high standards we aim to maintain and for that, we are genuinely sorry. Severe weather can unfortunately cause unexpected and uncontrollable delays in shipping, and we regret not being able to alleviate the impact of this on your order.
Regarding the refund policy, our intention is never to be misleading. I assure you that we value transparency and customer satisfaction above all. We will review and address the communication issues you've highlighted to ensure our public refund policy is clear and accurately presented at all times.
Your feedback is crucial to us, and the points you've raised will be used to improve our customer service processing so that the future experiences of our customers will not reflect this lapse.
Lastly, while we have limited control over courier services like UPS, we are investigating your case to understand how we can better support our customers when such situations arise, including how swiftly and effectively we respond to inquiries and complaints.
We would appreciate the opportunity to further discuss the matter and work toward making things right. Please feel free to reach out directly to our customer support manager at [contact information], and we will prioritize your case.
Thank you for bringing this to our attention, and once again, please accept our deepest apologies. We value you as a customer and want to ensure your full satisfaction.
DL
Dominic L.
Outstanding customer service
Outstanding customer service! Had an issue with an order I placed, and they promptly fixed it for me. Shipping was quick, package arrived well packed. Very pleased!
Response from Talis-usFeb 5, 2024
Thank you
JH
Joseph H.
We had such a great experience here…
We had such a great experience here with our new puppy! As others have mentioned talis-us was so helpful and recommended a few products to help with teething and nipping that are actually working! All of the staff was friendly and helpful. This will be our go-to pet store.
