talechReviews of talech.com

This software has a lot of nice features if you can get past the lack of customer service and support at times and bugs, bugs, bugs. I have worked in IT for over 17 years. I've supported many different software packages so I understand how finicky web based apps can be but this software can be frustrating at times. I'm referring to Talech.com. Talech Register is much more stable but limited in the user interface for things like inventory control. Talech.com kicks me out randomly while doing simple tasks. Whether its adding inventory or building POs it will just log me out at least a couple time an hour. And if it does you loose everything you haven't saved. I've opened tickets and its never fixed. They have fixed many bugs over the years but this one has always been present. I opened a ticket recently and sent 4 email asking for a status update and now I'm not even getting replies. Its pretty sad, like i said there are many nice features of this software, I just wished the normal tasks were more stable. ** Update** After the reply from Talech saying that their customer success team would reach out I had high hopes. Its now been a week and I still haven't heard from anyone at Talech about this issue. In fact I have sent another email to their tech support as I'm still experiencing the same issue and cant add new items to the system. Guess I wont hold my breath. This is getting ridiculous. PLEASE HELP!

Just to difficult at times for transactions and returns. Frustrating

Already submitted my review last week it still not going to change.

Huge inconsistencies in knowledge of customer service reps and "supervisors". Software updates initiate bizarre and frustrating bugs. On a separate issue, the online ordering platform, since roll out, has remained stagnant in it's relatively poor, beta-testing-style design.

Swapped pricing plans charged me for an upgraded service I didn’t know about for more than a year which added up to quite a lot. When I found out they really did nothing but took me back down in level but still higher than my had signed up for and I didn’t get all the money back

We keep having problems with the system...stops working in the middle of our busiest times during the day, and it takes sometimes an hour to get the problem fixed. I can't tell you how much money we've lost because we could't process credit cards because our system was down.

Poor quality equipment with limited support Buggy software updates without adequate notification