On holiday in Venice,went on a walking tour with our guide Nico.what a fantastic guide ge was and all the knowledge he had what a trip 5 stars for Nico and for the tour.
Response from WalksMar 29, 2023
Dear Julie,
Thank you for posting such lovely comments on our walking tour and our guide Nico.
I hope your time in Venice was amazing, and that you will have the chance to join us again, perhaps in other locations, in the future.
Looking forward to walking together again!
Gaia
WD
Wendy D.
Great tours, great company
Takewalks went through a lot during the pandemic as did all travel agencies. However, they pulled through and actually honored my future travel credit last September. I went to Italy and could not have been more impressed with the expert guides and amazing experiences. I am grateful for the follow up that I received after posting an uncomplimentary review - they made it right and went above and beyond.
Response from WalksMar 29, 2023
Dear Wendy,
Thank you for posting such honest feedback on our page.
We work very hard to ensure the success of all our tours and strive to provide only the best possible service to our guests, so we are very sorry to hear about your experience.
Our call centers are open around the clock to accommodate all time zones, so we are very surprised to hear you had so much trouble reaching us. Perhaps it was during the time we were updating our systems and call centers? That is certainly no excuse, but I believe it to be the only possible explanation.
That said, we pride ourselves in always honoring our word and putting the customer first, so we would be very grateful if you could give us the opportunity to make it up to you. Please feel free to contact us at [email protected] referencing this conversation at any time and we will be more than happy to do anything in our power to make things right.
Again, we cannot apologize enough for all the inconvenience we have caused you, but look forward to make amends and change your opinion of our company.
Looking forward to hearing from you.
Sincerely,
Gaia
BS
Ben S.
Did the Louvre tour with Adam…
Did the Louvre tour with Adam yesterday. What an amazing experience! Super friendly, knowledgeable and fun. Got to see the Mona Lisa up close and personal however I discovered the Louvre is more than just this one piece.
Thank you Adam!!
Response from WalksMar 29, 2023
Dear Ben,
Thank you for sharing your experience with us! We are glad to hear you had such a great time at the Louvre with Adam, and found him to be knowledgeable and fun, as that is exactly how we want our guides to be!
We hope you had a wonderful time in beautiful Paris and that you will have the chance to join us again, perhaps in other locations, in the future.
All our best,
Gaia
PR
Peggy R.
Notre Dame / Saint Chapelle / Prison (Paris)
This was one of the best walking tours I have been on. Avi was full of knowledge on the sites we visited, he was extremely professional and personable. Well done!
Response from WalksMar 29, 2023
Dear Peggy,
Thank you for sharing your experience with us! We are very happy to read you had such a lovely time on our Notre Dame tour with Avi, and hope you will have the opportunity to join us again in the future.
Sincerely,
Gaia
JS
JOY S.
Takewalks.com Venice
Susan of takewalks.com in Venice was excellent! She was very knowledgeable, entertaining and helpful. The walk made an excellent start to my holiday and I would highly recommend her. I was there on 19 March 2019. Joy
Response from WalksMar 29, 2023
Dear Joy,
Thank you so much for posting such a lovely review on our Venice tour with Susan, it really means the world to us.
We hope the rest of your holiday was equally amazing and that you will have the chance to return again soon!
Kind regards,
Gaia
