WalksReviews of takewalks.com

Brutal. Travelled to the Tower of London for the opening ceremonies, early access to the crown jewels, and a full 3 hr tour with a blue badge tour guide. The company confirmed and ticket told us to show up at 09:15, which turned out to be 30 mins after the ceremony was already over, thus no early access to the jewels either, and our tour guide just decided to skip the torture chamber all together without any facts or even pointing out its location. But the kicker, the tour was over an hour short of the minimum time! The refund policy shows they are in the wrong but still want to blame the customer and denied my request. The facts we did get were basic and seemed from an 8th grade history text, not a 22 year tour guide "expert". Save your money and do the tour yourself with the provided smartphone and headset.

I booked a Tour for a trip to Rome in October. I then had to cancel the tour. Walks accepted my cancelled tour and said it would refund my payment of over $1800. The refund has never been received. I have been emailing Walks since June 27th and on the phone with customer service for the past 4 days. Every person I speak with has a reason/excuse why I have not received my refund. It seems Walks makes it next to impossible to receive a refund. Buyer Beware of booking a tour with this company.

One of the WORST customer service experiences EVER. We looked forward to our tour of The Vatican for months. Showed up early to the designated meet up spot, early. We waited and waited for some sort of greeting or sign from our “guide”…Nothing. Then out of the blue, a group of folks (who weren’t part of those waiting) magically had been greeted and stickered to start the tour. The guide said they ran out of tickets and we were out of luck. Wait…what? They had no remorse, no alternative and were little to no assistance. There was much more that occurred next..but not worth the share. Suffice it to say.. some folks got really really irate. We were left to figure out what to do, on our own..which is tough given that The Vatican ticket line was a five hour wait. STAY AWAY from this tour group.

Worst company to ever deal with. I have worked for over 10 years in hospitality industry and never ever have to face an agent which lie to a customer like this Take Walks. I booked a tour for Florence to Tuscany Day Trip and the tour cancel my trip on the day because I brought my baby without informed them. There were two guides promised me someone will call for a scheduling or probably refund as I prefer it on the day. Waited forever till now no one call me. Very bad management. Send email for a complaint and only respond is to fill up a feedback form what a joke. I really wish this company will go bankrupt. Until today they haven’t refund my money and no one give me a call for an apology. I surely will put as much as bad reviews to this company to make them loose more than I lost my money. DO NOT BOOK ANY TOUR TO THIS COMPANY. You will REGRET it!!!

Part of the tour had to be canceled due to a technical issue. This is unfortunate, but can happen. What must not happen is that the tour is not reimbursed pro rata. No response whatsoever to the promised refund other than a text message with a brief apology. We would not book again.

Booked an English speaking tour in Venice. Over $400 Australian. Arrived for tour only to be put with a guide who could barely speak English. Kept repeating the same three words like “this is area of parliament” then she would stop and go “um, ah, this is seat of parliament, anyhow we go” then walked off. No explanation of what we were looking at. We stayed for a few minutes and left. Returned our radios and told the tour operator on site that we wanted a refund. Contacted Viator and the tour operator who have refused a refund. Will not use either company again.

I purchased my ticket from Get your guide, this company walks is the tour company associated, and after waiting an hour....I couldnt find the tour. I called twice, was transferred and put on hold, and was told the guide would find me. I was asked to give a description of my location and clothing, etc..I did all. I was at the entrance as they asked, I literally got sick standing in the sun from dehydration. I ended up missing the tour, even after all that and they told me call getyourguide and they can either reschedule or refund. I have been waiting 3 days, they got back to me today, and the story walks told them was completely false. They made up things that weren't true. They said I was late, not true, I was there 30 mins before the tour. They also said they told me I could ammend for a fee, not true, the person told me I could reschedule or get a refund. I said, refund, and he said I had to call getyourguide since I purchased from them. Contacted getyourguide and they have escalated again. It is a completely unethical business practice to first put someone through that, second they miss their tour and get sick, and now this company is lying to getyourguide. If you are reading this, and you are from Walks, stop lying. I have uber receipts of drop off, phone call records to you, and also I spoke to at least 3 staff members at the arc who also said they didn't see any tour company. I need a full refund.

More of the same. Avoid this company like the plague. If you happen to get connected with this company via a third party site. Cancel immediately and pick different tour.