Take CommandReviews of takecommandhealth.com

All of these good reviews are so clearly fake. This is the worst company I’ve ever dealt with in my entire life. They take weeks to get anything done, customer service is close to useless, and will certainly waste your time all day. Employers and employees alike have issues with the software, the compliance process, and customer service. This is my second year UNFORTUNATELY having to use this company. Last year, they were awful, but it’s nothing compared to now. A year ago, I submitted proof of my health insurance and it was approved for reimbursement within two days. This year, I submitted THE SAME EXACT FORM and noticed after three weeks, I still was under review. The exact second I reached out, I received an email my submission was denied. Again, I submitted the same exact form that was approved within two days. Now it took three weeks to deny. I was denied due to Kaiser’s logo not being on the form. There is NOTHING I can find that meets all of the criteria that includes the Kaiser logo. I call Kaiser and ask if they can send me a letter. They said what I submitted is all they can give me. At this time, I am paying out of pocket for my insurance, Take Command customer service keeps reiterating I need the logo (despite the form being approved a year ago), and no end in sight to be reimbursed. EMPLOYERS: STEER CLEAR OF THIS COMPANY AT ALL COATS

I would give it negative stars if I could. This is the most incompetent company I have ever experienced. Not one thing has been done correctly or smoothly. I am currently at risk of losing my health insurance because this company failed to pay my premium and enroll me in the correct plan on the marketplace. I did all the steps I was told to and the ball was dropped, yet again. As an employee who has no other option than to use this platform, the follow through on what is promised has been abysmal. I wouldn't recommend this company to my worst enemy. If you are an employer who cares about their employees at all, steer clear of this company and platform.

there was little to no instruction on what to do after the initial sign up

Poor communication and inability to manage or resolve simple issues such as changing classes even though I am the admin.

Responses to inquiries are very delayed

Can’t upload documents. Called customer service still no help.

It is very unclear what value you give to our organization.

TakeCommand refused to honor the extended open enrollment period that they advertised on their website and their customer service staff refuse to acknowledge that they advertise this extended open enrollment period on their website. The staff are required to use faux-supportive language, but seem unable or unwilling to provide effective customer support.