Take CommandReviews of takecommandhealth.com

Requested Help 5 days ago. received no response

Dishonest to start and very slow to respond afterwards.

I have yet to get an answer after submitting a ticket and contacting support. I have been overbilled. When contacting support it says it will take one day to resolve. Its been multiple with no communication.

Like other people have stated below, they are not paying the employees premiums. I talked to customer support before renewing my insurance plan and they assured me that autopay would continue as long as I provided the account info to my health insurance. My paycheck has been deducted for the difference of what my employers allowance is and the premium yet my health insurance has not been paid for 2 months! I just had surgery several weeks ago and am worried that the claims will be denied because they still haven't reinstated the autopay account. It's been 2 weeks they've been "working on it". Steer clear of this company.

I am only giving it a one star because there is no option to give it a negative rating. This is the most incompetent company I have ever experienced. I loaded my proof of coverage on the 11 December 2024 and to date they are still reviewing my status - a month and a half later. When I ask them why its taking so long, the same standard answer of its a busy season! I don't care if it is a busy season, you are being paid to provide a service! If I was an employer and I had the choice I would NOT use them. If you are an employer who cares about their employees at all, steer clear of this company and platform.

My document showing my insurance premium was refused for no valid reason. It is impossible to upload several documents. The website is clunky...

This is one star to the 100th power negative. I am a small employer w/ 11 employees to enroll in healthcare using the TC ICHRA autopay platform. It has been touch and go since mid-November. Thought we were finally over the hump, when the activity report shows insufficient funds, etc. TC is blaming the carriers. TC claims to be working w/ the carriers. My first point is TC is supposed to deduct the premiums at 100% from the employer first. This has not been done, why? The carrier then deducts from TC. Most employee's premiums have been deducted from our account, why is it a carrier problem? I was told "rest assured that while the carrier and TC work on these payment delays, there is no impact to the employee;they should not experience any disruption in care." I literally received a phone call from an employee who has been denied coverage and told it is due to lack of payment. What in the world kind of business is this? My goal is to get my employees health insurance coverage straightened out first. When I pose questions or issues it is too long of wait for a response and w/ this recent lack of employee coverage I have been waiting almost a hour w/ absolutely no response!

We tried signing up for Take Command twice. Both times the application went into a black hole. We received conflicting reports as to why and no one ever followed up to resolve the issue. We used a different vendor without issue.