Take CommandReviews of takecommandhealth.com

Not user friendly.

Onboarding for our administrators and our employees has been a horrible experience.

This company does zero to help it's customers. I would stay clear of this company.

the worst benefits provider ive ever used

I've had a terrible experience with Take Command Health. Their website is glitchy to the point of unusable for employees. They've continually dropped the ball on dates and deadlines, costing me thousands of dollars personally and 30+ hours on the phone dealing with the fallout.

We've been using TakeCommand for a few months for very straightforward reimbursements. Every time I log into our account, I'm unable to accomplish the task I set out to do. There are non-stop bugs and glitches, and the incredibly slow customer service makes me feel like only one person is operating the entire company. Would not recommend whatsoever.

Command sold us on using their platform for our QSEHRA, saying they would make it seamless and hassle-free for us as the employer. Our experience was the opposite start to finish. Our employee had a terrible time getting her existing insurance coverage approved, and it required hours of my time going back and forth with customer service agents, following their directions, and then having my employee's coverage rejected again. After 5+ hours of my time she finally got her coverage approved and was able to start submitting receipts for reimbursement. But as soon as she submitted reimbursements, all her claims got denied for trivial reasons. Each time she re-submitted, the claim was again denied. Finally an agent told her that every receipt had to be uploaded as an individual PDF, and she could not upload multiple receipts, even from the same vendor (e.g. an HSA-approved storefront or doctor). I had chosen Command hoping to take the hassle of managing our QSEHRA off my plate, but using them ended up being 5x the hassle. For small employers with only 1 or a handful of employees, it is NOT worth the trouble. Your employees will hate it and make it your problem to try to get on the phone with customer service to solve it.

Possible the worst customer service I have ever experienced. Not only did different agents give completely different answers, the only time they answered a call the agent didn't seem to understand a single thing about insurance. The entire time she read from a script, talking over me as she forced onward with unhelpful answers so badly that it felt like I was talking to a bot. Finally she put me on hold to talk to a manager when asked for one, only to come back on the line, say one wasn't available, and then disconnected the call. I still don't have answers, and still don't have a resolution or insurance. Do not use this company for your own sake please.