Take CommandReviews of takecommandhealth.com

Could not get logged in. Did not recognize my email. I was supposed to have someone there call me but that never happened. Would like to get insurance since I have had none since April.

It was very difficult to talk or get in touch with an agent to discuss plans. There were no times available to schedule appointments when we were first told that we could schedule. If I were taking on a company or organization and knew that they had 50 employees that needed to discuss insurance, I would have set time slots for 50 people and designated them for that specific company/organization so no one would have had to go through the struggle of scheduling a time to talk to someone or even be denied the opportunity to talk to someone. We would ask for call backs and never receive them. When appointments did get scheduled, the agent called an hour before the scheduled appointment time, which happen to be during a meeting that I was the presenter and had to hurriedly end my meeting as I was told that they would not call back and I would have to reschedule and go through the lengthy process again. I had coworkers who never received a call back and had to make decisions about insurance on their own. Every time I went into look at a plan, all the prescriptions that I had entered would be gone and I would have to reenter the prescription which was very cumbersome. (On the actual marketplace, that does not happen.) When comparing plans I would have to get out of the comparison to add doctors, hospitals and prescriptions if I had forgotten one. On real marketplace, you can just add them right in the comparison. Also why would you have doctors listed on a plan if they do not accept marketplace insurance, which then made extra work for me calling all my doctors to verify that they accepted the plan. In the chat you could only talk to AI which could never answer your specific question. Eventually after many attempts to get an answer from the AI, the chat would let you talk to a real agent. This is the worst experience I have ever had in trying to get insurance. My daughter is on the real marketplace without a broker and does not go through the hassle that I went through trying to select an insurance plan.

I am trying to receive help for a simple request, and at every attempt I have been met with roadblocks and frustrations. I do not think any humans work at Take Command, they appear to only use AI for their support services. I tried calling them multiple times, only to be told that call volumes are "higher than normal" and was automatically hung up on. I tried using the chatbot. The AI chatbot did not help, and no human agents are answering. This is ridiculous, get it together Take Command.

As a company, we decided that Take Command would be the best option for our employees, and we were under the impression that they would be available to help our employees review plans and choose the best options. This was not the case. Once the contract was signed, the company’s support was nowhere to be found. If our employees were lucky enough to reach a representative, the person was rude, not knowledgeable, and simply read from a script. Trying to contact support often took days before receiving a response. Our team in-office had to take control of the situation spending multiple days and hours helping our employees. It's not an issue of us helping our employees, it's the issue of Take Command promising they would have the support to do it.

On the days I needed to select my plan, the page would not load with the selections. I did not know how much my insurance would be without seeing the options from the marketplace. I reached out for help and the representatives contacted me a week and a half later, after open enrollment had ended.

I’ve spent the last three days trying to cancel our Take Command Health account, and the experience has been extremely frustrating. I’ve been passed back and forth between the AI chatbot and real chat agents, but no one has actually resolved anything. Most of the replies were pre-baked responses, and multiple agents couldn’t even locate my admin account, despite the fact that we are actively being billed. To make matters worse, they’ve entered my email incorrectly several times, which has slowed everything down. I was also told multiple times that someone would call me “within an hour” or “within two hours,” but no one ever called. Those promises were simply not true, and they’ve caused even more delay. Every time I reached someone, I was either redirected or given incorrect steps for canceling. We’re still being charged for an account we’ve been trying to close, and no one seems able to take ownership of the issue. At this point, I need someone competent to contact me directly, locate our actual admin account, and confirm that billing will stop immediately. A company handling health benefits should not make something as basic as canceling an account this difficult. I hope someone from Take Command sees this and responds with a real solution, not another scripted message.

I got an email that my coverage was decline and now I am on HOLD to see what the reason was.

No help with helping me assuring that my doctors will be covered. I was told to verify myself. This really is a bad process!