Timing assistance helped me with my profile. I was uncomfortable being a woman so taimi has non binary option in their app super helpful.
I feel comfortable with myself on this app.🥰🥰🥰❤️🏳️🌈
Response from TAIMI LGBTQ Dating AppJan 10, 2024
Thank you so much for sharing your experience, dear customer! Taimi is indeed a safe space for all LGBTQIA+ folk. 🌈
MA
Maximilian
Keine fake profile (zumindest keine…
Keine fake profile (zumindest keine gesehen) easy zu bedienen und Kundenservice reagiert SOFORT! 10 von 10
Response from TAIMI LGBTQ Dating AppJan 10, 2024
Im Namen des Taimi-Teams danken wir dir, dass du Teil unserer Familie bist! 💜
ED
Em D.
Lovely and inclusive
Let me say, this is the first dating app I’ve ever used, since I identified as aroace before starting testosterone. Now I identify as polysexual and cupio, and I’ve had a great experience so far! I’ve matched with a bunch of people and made some friends, some more! I contacted support for the first time today since I was trying to make a new main card with my new hair color, and it said the picture didn’t have my face in it. Turns out, all I had to do was upload it again! Support was very helpful and quick to respond. My only complaint about the entire app is that it occasionally recommends people outside my preferred gender and age (such as people over 25, cis men) and those people are allowed to view and like my profile. It’s not a big deal though, I can always skip them. Thank you for making such a lovely, inclusive dating app!
Response from TAIMI LGBTQ Dating AppJan 10, 2024
Hi, Em! We're very happy to hear that you're having such a lovely time in the Taimi app. 🥰
When it comes to occasional results outside of your search preferences, this should only happen if the user is slightly outside of your age or distance filters, never your gender interests. Could you please contact us at [email protected] or via the in-app Live Support Chat so we can look into this? Thank you so much in advance! 🌈
JS
John S.
Good customer service
Good customer service
Response from TAIMI LGBTQ Dating AppJan 10, 2024
Thanks for the review, John! Have a lovely 2024 🌟
WU
Wake Up F.
Very professional staff that was ninja…
Very professional staff that was ninja quick with responses and helping
Response from TAIMI LGBTQ Dating AppJan 10, 2024
Thank you so much for your kind review! Our support team will be glad to know you were happy with their service. 💜
EM
Em
Made to feel like a criminal and "not welcome"
Horrible and made to feel like a criminal. I never thought a company who is so against judgement and treating people fairly for who they are could be so narrow minded and inconsiderate. Outcasting someone unfairly like the homophobia that has existed in our society.
Its become clear to me that its a gatekept community for people who think only certain people should be allowed on the app and to ban those that may not fit the usual queer role e.g. someone who is too femme and hetero.
This is more of a rant about showing the need for common sense.
I downloaded the app a year or more ago. As soon as I signed up within moments i was banned.
At this point I haven't even had a conversation with anyone. I haven't made any interactions. So naturally I go through the normal process of trying to speak to support who would surely be able to understand the situation and help me clear up the issue.
I was asked a few questions about if I was on a VPN and if I could turn it off. Which as far as I knew I was not.
So I gave up trying to fix it and moved on.
Then recently I re-downloaded the app, completely forgetting about this previous issue. Only to be told immediately that my account has been banned and that I could have support review my account.
I was told there is nothing that can be done to reverse the issue. So I pressed a little further and was told I'd tried to exploit other users for monetary gain.
So at this point I'm trying to please my case and work out how I've done this without even talking to a single person.
But the silly thing is that support can't even see what it was that was apparently done to flag it as they don't keep any data on incident. Only that the account was triggered as being banned.
Now, I understand the need for safety and security. Yes, I also understand there are certain flags to catch and pick up on suspicious activity.
But there needs to be room for some common sense. The ability to plead your case to some extent when reviewing whatever terms you've apparently broken.
I've just ended up in this stalemate situation where I can't ask for a review because there is no information on hand as to what I have done. But then also they have the nerve to accuse me of doing something wrong without any proof.
Absolutely mental.
I'm at the point now where I don't even want my an account I just want someone at Taimi to say they've made a mistake in their system. Something was triggered incorrectly. Apologise to me and then we can all move on.
I can only assume from this experience that I am not welcome in this community. It's a shame this kind of discrimination exists today even in the queer community.
Based on this I would not recommend using this app let alone pay money to use it.
---
Just a follow up on the comment below. The support team refused to give me a case ID
Response from TAIMI LGBTQ Dating AppDec 28, 2023
Hi, Em! Thank you so much for leaving an honest review.
I would like to start by apologizing if, at any moment, you felt that our support team wasn't equipped to handle your particular request. It's important to clarify that all suspensions are carried out after a careful and thorough investigation of evidence. Although we're unable to share details of this investigation and evidence with our users for safety reasons, we can explain why the suspension happened and process any appeals.
For this reason, can I ask you to contact us at [email protected]? All you need to do is copy the case ID from the app and send it to us via e-mail. We're available 24/7 to assist you with the appeal. 🥰
Lastly, we want to say that our safety protocol is based on objective proof and never on subjective characteristics that would foster any type of discrimination. As an LGBTQIA+ platform, we stand for the principles of tolerance and acceptance, which are entirely incompatible with any sort of bias. If at any moment you felt discriminated against by anyone on our platform, we invite you to report them to us as well so we can take immediate action.
CC
Cosmic C.
Only love is real!
Found eachother! Thank you, Taimi !
Response from TAIMI LGBTQ Dating AppDec 25, 2023
Congratulations on finding someone through the Taimi app! 🎉💖
KJ
Kettelie J.
This is a great experience
This is a great experience. I'm feeling well when I text with someone on Taimi. We respect each other.