Kyle A.
Worst experience ever.
When we received the jeans the size wasn't any where close to what it should be. The jeans were to big (by alot), to short, and just plain uncomfortable. When we contacted them about the issue they wanted pictures. So we sent pictures. Than they told us it was our fault that the size was wrong. I can tell you with 100% certainty that the measurements are exactly right. After asking for my money back which they said they would not give us. They said they would send us a new pair, which they did not. Now we have a $75 pair of jeans that I can't wear. So I do not recommend this company. Plus most of the custom jean places I saw use the same maker. Which is in India. So you'll get the same from most of them. I will never purchase from them ever again. Update: Like I said in my review and in my emails to you the measurements are the same. Nothing has changed. A inch is an inch. So you already have the measurements. And on top of that the case with PayPal has been closed for over two weeks. You ask for measurements and you already have them. They aren't going to change just because you think I made a mistake when I did not.
Response from Tailored JeansAug 4, 2020
Dear Kyle, We asked you to provide measurements again for remaking jeans, your chosen fit was flare and jeans were made as per that, though your provided length was not enough which you realised after words, and as per our policy we offered remake to you, but again if you don't provide us measurements or do not co-operate and communicate properly for ensuring that we don't end up being making same mistake again on either end. But you didn't send us measurements and instead filed a dispute with PayPal, which is against our policy as we put all kind of conversation, communication, remake or even normal order on hold when any customer files dispute, and we only resume the process , if customer cancels dispute and initiate communication for remake, if dispute is converted to case then we cannot do anything, as once dispute is converted to case we hold and excersice our rights for following our policy strictly. Your case is still open, and on hold , we don't let any single customer unattended, and even mistake from customer's end we fix them from our pocket , as we personally believe no one should have unwearable jeans. Please refer back on email and your case should resolved by our support team, as there is just a lack of communication from your side, we request you to contact and provide the details we asked. Best Regards Update: Thanks for getting back, we would not deny any customer a remake if jeans is not right, even sometime we do mistake and some time they make, at the end we make free remake, you did not provided updated measurements , and rushed into filing dispute, and it was on hold, We just realized that you did closed the dispute , which we weren't aware of and you didn't got back to us over email after withdrawing the dispute, we will be processing the remake and send you, but for once I would request you to remeasure (even though measurements come same , please share it again after remeasuring) and if you want to change fit from flare to anything do share across and we will fix that for you, just send that across email, we don't want any customer have unpleasant experience, and you are no different, there can be misunderstanding or lack of proper communication but we have policy of making sure every customer gets the jeans they wanted. Best regards