Lily
Over two weeks to receive package and no way to reach customer service
I have purchased from Taft four times and things have been great. Their products are gorgeous. This last purchase started as a disaster though. I placed the order on 11/29 and on 12/13 I still did not receive it. The SHOP app, which is the service they use to ship the product says "Ready to Ship", and "Shipping Label Created, USPS Awaiting Item." It has said this since 11/30. USPS says that they have not received the product for shipping, just a shipping label request. I had sent TAFT four emails, tried calling on two different numbers that don't work, texted twice, and sent two messages through Instagram. I had gotten no response. Low and behold, the package shows up at my door today. I could not believe it. Clearly some kind of a shipping glitch, but the lack of response was inexcusable.