TAFTReviews of taftclothing.com

to start with, their bio reads "AFT was born out of a mutual love for uniquely designed and well-made products.". What the heck is AFT? Second, their shipping TAKES FOREVER with endless updates about who loaded it onto a truck or scanned a barcode in some far off city, but no suggested delivery date by companies that do not seem reliable and haven't been in business very long. CONSUMERS WANT A DELIVERY DATE NOT USELESS SHIPPING POINT INFO. We need to plan to have someone there to get the package before porch pirates do. You can tell the people who run these companies were born in the 90's, poor people skills. Good God, the USPS is better than CIRRO and GOFO. Would I buy another pair of shoes from TAFT? Probably not unless they up their game for customer communications and customer service, and delivery which seriously IS lacking.

I’m a serious shoe enthusiast. The staff at Allen Edmonds on Michigan Avenue knows me by name, and friends tease me about how many pairs I own from brands I love. A friend recommended TAFT for their bold, European-handcrafted designs and premium leathers. Since they have no physical storefront and I knew nothing about their fit or feel, ordering from the Last Chance section seemed smart. It let me try the brand at a lower price before spending more on full-price pairs. I bought two pairs: one for myself (which I really like) and a women’s size 9 for my wife, who usually wears 8.5 and fits a 9 when half sizes aren’t offered. The men’s pair used US sizing, but the women’s arrived as EU 39. That size is noticeably smaller than a true US 9 (which should be closer to EU 41 for her). They were far too tight for her to even try on properly. I only wanted a simple exchange for the correct size. I understand Last Chance is final sale, but first-time buyers should not be penalized for cautiously testing the brand. Customers deserve consistent and accurate sizing without surprises, especially when there is no way to try shoes in person. An outdated phone number, slow email responses, and a strict no-exception policy show this company does not yet put customers first. Brands like Allen Edmonds earn loyalty by valuing people over rigid rules. TAFT makes beautiful shoes, but until they offer clearer sizing, better transparency, and more flexible support, look elsewhere for companies that truly respect their customers.

A company with ABYSMAL ethics. NEVER buy from them, unless you want (and I'm not exaggerating here) to receive spam emails from them EVERY OTHER DAY FOR ETERNITY. How fricking obnoxious is that? Customer service is also severely, and consistently, lacking. Any and every interaction with them will make clear that they don't care about listening to their customers, as they're only interested in squeezing more money out of you. Avoid at all costs

My girlfriend ordered me boots on sale and accidentally bought the women's version, DA. I tried to contact the brand to exchange for mens. Full ghost mode, zero customer service. Neither of us will ever shop there again. I hope it was worth it to Taft to move that one pair of boots on sale with no exchange.

Purchased a pair of boots from this company. They are no where near the correct size. Labeled as a 9 but I can barely fit my feet in them at all. The only way to start a return is by emailing their support email that they list on the website but they do not respond to you at all. So basically if you buy from these crooks you are going to be stuck with boots that are too small. So far I have sent 3 emails with no response . Going to look into what type of legal action can be taken with this company today.

My first order, almost a year ago, was for three pairs, two pairs of boots and one pair of shoes. The shoes I received were just the wrong size (received a size 8 instead of 11 lol). Had no issue with exchanging for the right shoe. Since then I've ordered several more pairs. Only quality miss was on a super discounted pair of 365's as they were close to their cycle end, and it was just a piece on the tongue that held the shoestrings down was coming undone, nothing too serious. Haven't had much issue with customer service, deliveries have been a bit slow recently but nothing crazy. The biggest miss across the board is the insoles the shoes come with. Obviously I'm not expecting supreme comfort but what they have standard is absolute garbage. Even worse when they decide to glue them down inside. Replacing them helps comfort out a lot, as with any shoe, but it feels like I'm forced to change the insoles. I notice among other reviews that sizing seems to be hit or miss. I haven't personally experienced any sizing problems outside of being sent the wrong shoe size, but even then it was just the box size listing not matching the shoes sent. Maybe it's more of a problem with smaller feet, as everything I've ordered at 10.5-11 US has fit pretty well and accurate. Overall very solid designs and experience. Quality hasn't changed after a year. Hope I don't have to come back and change the review because I do really like Taft and their designs. Look forward to more designs in the future!

Bought a beautiful looking pair of loafers after feeling like I won the lottery, as they seem to never have inventory of ANY sizes. They shipped it on the slowest possible private parcel option, where it’s been 8 days and 3 delivery dates later and still no package. Good luck getting in contact with CS. Chat feature will give you an estimated wait time for the “line queue” but no one ever answers. For the price I was expected a far better experience

I purchased 2 pairs of boots for my husband on 23-Nov-24 valued to $600 as his Christmas gift but, they were a 12 and he needed a 13 due to the cut. I contact Taft and they provided a UPS shipping label. I live out of county and get all of our mail via USPS to the APO. I sent the boots to my brother stateside who dropped it off at UPS. Today is 24-Apr-25 and I am still waiting on Taft's replacement for one pair. We took a credit for the second pair. Apparently 2 separate replacement were dispatched via USP. One is sitting in PA since 21-Feb-25 and the other in GA since 1-Apr-25. Last correspondence I received is that the order will take up to 45 days to receive. In all the years we have lived overseas it has never taken more that 10 days to receive any mail or packages through the APO. Taft's website clearly states delivery worldwide and free shipping for orders over $150. Taft offers very unique and great quality men's footwear. I only wish that their customer service experience was the same.