TadiBrothersReviews of tadibrothers.com

Found what was looking for easily

I wish the camera system i purchased for over $1000 lasted for more than 5 years. I am disappointed that the system is upgraded every couple of years so you have to purchase new systems every time. I just cant see spending over $1000 every 2-3 years on cameras systems. Over all I ended up replacing my 5 year old system with a newer system. The only reason I updated was because the person on the phone was so helpful with trying to get me the most for my money. In general the old system did work well. Josan was great to work with and did and excellent job of helping me with my problems.

TadiBrothers, Act 3 - I spoke with Ethan several times and he has been extremely helpful working through the issues on my backup camera. I still have not received the camera back but I was informed that it would ship yesterday. Once I receive and install it and determine that it is working correctly I will return and write the Final Act. TadiBrothers, Act 2 – The Follow-up I was contacted by Ethan (apologies if I messed up your name) and had a very civil conversation about the Warranty and TadiBrothers “no pay” Shipping policy. I concede that I should have read their policy. It is clearly shown on their website; therefore, my exclusive ownership bust on these details. That being said, I do contend for a company of this magnitude/popularity to sell a “faulty product” (at NO responsibility of the customer) and require the customer to pay the return costs is not an up-to-date way of doing online business. Let’s face the facts, Amazon is not the Biggest On-Line Retail business because of policies like this…and Bezos started in his garage. Regardless, Ethan did inform that since I had purchased the “Warranty Policy” I would be receiving a new system. This is a huge plus over what I was told by their frontline customer service person. I do appreciate their adamant concern for their customer service ratings. Therefore, I will retract my 1 Star and will at this time add 2 more to give them a 3. When I receive my new system as promised by Ethan and find that it syncs and works correctly, I will return to my TadiBrothers Experience Rating via Trustpilot and modify accordingly. Time will tell… TadiBrothers, Act 1 – The Antagonist I purchased this system it did not work. I spent $36 sending it back, and I'm waiting to hear the verdict from the technical department. I will continue this review when I hear back. I told them all I needed was an antenna, but they insisted on me sending back the entire system. Customer service was not good at all. Doesn't really make sense that a company would send you a defective product and then require the customer to pay return shipping. However, that is their policy.. it is a terrible policy and the reason I will buy everything from Amazon for the rest of my life. Make sure you're willing to take a chance purchasing a defective product that you may be required to eat.

I started trying to order on Dec 17th it was a bit of a challenge because of the amount of pop-ups on the web page. This is the only company I have ever seen that pops there adds on there own web site while you are trying to order. When i got the system I bench tested everything per direction. Although disappointed in everything being from China after watching there proud to be an American utube video(thy never said American products) I hooked it up and it connected almost instantly and with a nice picture. So I spent the next couple of days running power wires and screwing mounts to my rig. Re-test before mounting the monitor and can't get a connection. I got a battery and hooked to the monitor and was great as long as I didn't get more than 5 foot away from the camera. Not good with multiple cameras. I make the phone call and start explaining my issues. Also difficult because of eco and a big delay on the phone line . Then I'm told the system I purchased was outdated and thy didn't work on them anymore (a week and a half old )And was prompted for a up sell to the new system. I spent the next day uninstalling the China junk and boxing it back up for exchange on the new system. Somewhere in the many phone calls and messages I ask who I was speaking with. Josan was the voice on the other end and she went to great lengths to help get the exchange going . Enough of there mistakes for now. I returned to the wrong address. It was a 3rd party shipper (shipbob) that sent it and not tadibrothers . It was returned in the box with tadibrothers name on it and signed for but they couldn't locate it and would only pay half of the cost . So now I've been installed, uninstald ,up-sell and then they want another $500 for the old system before they will ship the new one. So I called Josan and ask her point blank, dose this sound fair to you? She called me back in 10 minutes and said if I would pay the shipping they would cover the rest .I appreciate her putting in the effort to help the situation. The new system is on the way and they assured me it is way better. Looking forward to getting it installed and running.

Guy that helped me had patience

Florence, was very helpful in getting us a return authorization when there was no suitable replacement for the backup camera we purchased that did not function properly.

EASY TO GO THUR THE PROCESS

Price is great, replacement for the previous Tadi unit I've had for years.