Tackle WarehouseReviews of tacklewarehouse.com

Told me I would receive merch in 7 days so I ordered. Then I got an email adding 5 days to the order so I called customer service. I was told too bad they had shipped so I just needed to call UPS. VERY VERY RUDE and offered no help. Never use these jerks again for any product

I love tackle warehouses selection and their website works great and is easy to navigate, but until they make changes to improve their order fulfillment, I will not buy from them again. I ordered some swim baits and jerk baits the first week of march and they haven’t shipped out yet, everything I ordered said it was in stock. They need to make major changes to their order fulfillment/ distribution systems before they start losing business.

I submitted two orders on 2/14/2023.The first was shipped right away by GLS.I received it the next day.The second order (basically the same stuff)was submitted about an hour later.They shipped it with UPS.This is almost always a bad idea! I live less than 6 hours away from Tackle Warehouse.To date I have not received this order.UPS has just informed me the order has been delayed,This means next week."MAYBE"TW used to have the best customer service in the industry.It is now the worst!!I get tackle from midwest & east coast websites faster than I do from TW. PS This is not the first bad experience I've had with Tackle Warehouse.It will be the last

They say they offer military discount, but they really don’t want to give it. You have to pay in full, then email to ask for discount. My wife ordered for me, the veteran, but they wouldn’t give the discount because the credit card wasn’t in MY name. Even though the order was going to MY address. They were non-responsive on email, then rude on the phone with my wife. I canceled the order.

Unbelievable worst customer service ever. Waited on hold for 30 minutes to find out why I received an email telling me my order was on the way when I didn’t place an order. Turns out it was a back ordered item that I ordered over four months ago. They went ahead and charged my credit card and said it’s on the way. It was actually a Christmas gift when I placed the order 4 months ago. I certainly don’t want this item now. He told me it couldn’t be canceled because the order was already headed for shipment. Then he threatened me that if I disputed the charge I could never order from them again! THEN HE HUNG UP ON ME! No problem Tackle Warehouse. Go elsewhere.

Do not buy anything from Tackle Warehouse. They recently got hacked. They sent me a letter and 2 days later my credit card got hacked and my e mail got comprimised. They take no blame for it and no help as other companies have in the past. I wrote them and got ho reply.

First before making order contacted them and asked about shipping to Russia. They answered that they can't ship to my country. Ok, i found logistic company with shipping adress in US and made an order using Paypal, pointed the US adress where they should make a shipment. But Tackle Warehouse refunded payment(without sending email notification). After I asked why they cancelled order could get answer only in instagram. They said "For security reasons, Tackle Warehouse does not ship to freight forwarding locations.." So I would not recommend to cooperate with that company until management resolve customer-orientation problems..

First of all I’m a US citizen living abroad on work assignment. Tried my first order to ship it to a freight forwarding company, they cancelled the order because apparently they don’t do that. Fine. But at least send an email or call me to let me know instead of me having to login to their crappy website and find out there was a note left in the order that it was cancelled. Ordered second time but now ship it to a friend’s address but still they wouldn’t ship it because it’s different from billing address. Seriously? Then why do you even have a field on the order for shipping and billing address? I’ve not had any issues doing it this way with many other online merchant. Even after callin to verify who I am (if they’re so concerned about fraud) still they wouldn’t ship it to an address different from billing address. Please take your business local and close down your website. You’re a disgrace to e-commerce!