Tess R.
Deceased estate
Sadly, my family member passed away and I am the executor of his estate. Trying to close his TAB account and have his funds returned has been an incredibly frustrating experience. Despite having all the required documents, I have spent over a month emailing only to receive the same automated response. When I reply, I hear nothing back. When I call, I am told the team is understaffed and unable to help. This has added so much stress during what is already a deeply emotional time. It shouldn’t be this difficult to finalise an account after someone has passed away. I feel sorry for anyone else in my position, grieving a loved one while facing unnecessary obstacles from TAB. The whole process makes me question how much money TAB holds from deceased customers simply because the system is made so difficult for families to navigate


