Natalie
Bad customer service . Took too long to give a label and now refusing to put money back on my card.
When I initiated the return, money were supposed to go back to my card. Instead, they are giving me store credit. With the store credit I cannot use any discounts or even my own reward. They’re saying that it’s because it’s out of 21 day but I started returning before 21 days and it gave me option of going back to my card; it is not my fault that it took them so long to give me a return label. I mailed it out the day I got your return label.I was trying to call them so many times in between; different days, different times and every time it says that I’m calling outside of the Customer Service time.
Response from TA3Sep 22, 2025
Hi! It looks like our customer experience team has been working closely with you on this. A few details needed to be confirmed before we could move forward but we're glad it's been resolved 🖤