customer
Horrible customer service
Horrible customer service via email. Trying to resolve an issue is becoming very complicated with the company’s customer service email. They keep asking for the same information again, again, again, and again. It’s taking me so much time to escalate the issue to have a manager review. Unacceptable for a brand who is wanting to be upscale. I continued to attempt resolving the return request issue via email but I keep getting asked the same questions. It’s very frustrating.
Response from TA3Jun 27, 2026
we are truly sorry to hear about your experience. Based on what you've described, it sounds like you may have been interacting with our after-hours virtual assistant, which is designed to help when our live team is unavailable. We completely understand how frustrating it would be to repeat the same information, and that's not the experience we want for our customers. We'd love the opportunity to make this right. Since there isn't an email associated with this review, would you please reach out to us directly with your order number? We'll make sure your case is reviewed by a member of our team as quickly as possible 🖤