Elle
TA3’s return policy and website…
TA3’s return policy and website limitations on the exchange workflow make for a bad user experience. I purchased a dress during a sale that didn’t work out, so I decided to exchange for another two items (of lesser value), still during the sale. (I understood that items purchased during a sale can’t be returned—I was fine with that since I was interested in multiple items.) However, when trying to use the exchange credit, still during the sale, I can’t apply my balance to other items on sale—I am asked to pay full price because there’s no way to apply a discount on checkout using my exchange credit. This would make sense if I was shopping with a credit for the full value of my original order ($268) but I’m not, I’m shopping with the dollar amount I actually paid ($203) and am barred from using the discount. Customer service was no help because I guess there’s no workaround for this bit of lazy web programming. End result is I’m just going to resell this dress on another platform to recoup my money and never buy from TA3 again. Shady as hell.
Response from TA3Oct 31, 2025
hi! we’re so sorry about this! there’s currently an issue with our system that caused this problem. It looks like our customer service team has already reached out to you to inform you of this and we’re working to get it resolved as soon as possible so you can complete your exchange. our sincere apologies for the inconvenience 🖤



