Synchrony FinancialReviews of synchronybusiness.com

Beware of the PayPal Cashback World MasterCard. Despite years of my impeccable payment record, PayPal routinely holds payments on the card for three weeks! This happens nearly every time I pay off the card before the end of the month — thousands of dollars are withheld from my available credit for weeks. Calling PayPal is a nightmare, dragging you through a voice menu from hell and an AI-driven idiot, and it took me forever to reach a human who told me this shouldn’t be happening. But then, the PayPal employee passes the buck, saying the card is serviced by Synchrony Bank. You get transferred to their phone line, where you face yet another voice menu from hell, only to reach an arrogant bureaucrat who smugly informs you that the “up to 15 days” posting time is buried in the fine print of the terms and conditions. Combine this terrible experience of Synchrony Bank holding thousands of my dollars hostage with the fact that they reduced the cashback rewards after the card was already issued, and you’ve got one of the worst cards I’ve ever had. I won’t use it again, and I strongly suggest you stay far away from the PayPal Cashback World MasterCard—or any card issued by Synchrony Bank. Bad cards and even worse customer service.

Purchased dishwasher @ lowe's thought ok go through synchrony, should have checked them out lst. Paid off in four months . Logged in yesterday balance due was showing , paid it and it processed through my bank today and I logged back in to close account as ask them to clear all my information they had stored and there as a new balance due showing of 18.54 which nobody could explain after four phone calls! tried to pay it right then and there and be done with them and was told I have to wait two more days because i had just paid yesterday! If Lowe's or any other store offers you this JUST SAY NO!

Very poor experience. Sad to see so many big stores partner with them. Based on my experience with calls and interactions, they are super rigid and don't care about customer experience at all.

They didn't send us any paperwork when we opened the account, then after our rewards expired they sent us a letter acknowledging the oversight but refused to put the rewards worth $100 back on the account. But...you can't redeem the points without information on the statement...which they never sent. Now, conveniently they "lose connection" or their agents "don't have access to that information" every time I call. It is a promotional bait and switch at its finest.

Buyer beware! I bought two high end mattress from a mattress store. They would not discount one of the brands, but they could give you 60 days no interest through Synchrony Bank. I thought why not. Big mistake! I set up the bill pay to electronically, so no US postal involved, deliver the payment 2 days early. Somehow Synchrony didn't post the payment, and charged my a late fee. I called their automated system and it waived the late fee. However, for some reason my minimum went up, so I was short paying them. I try to set things up so I don't have to worry about monthly payments. Meanwhile in a few months I have a payment of $86 more than what I should pay. I called and complained. I'm paying the penalities and going to pay my bill 10 days early. Hopefully this works. THIS IS NOT A BANK YOU WANT TO SET THINGS UP AND NOT STAY ON TOP OF.

Synchrony Bank has a pay later option in checkout for Lowes Home Improvement. Back in November I financed two windows on separate pay later loans. Then I ordered a set of storm doors. About a week before they were set to be delivered I noticed one was the wrong size so I had to cancel the entire order. Upon making a new order the cart transaction failed after the loan was approved, and CS at Synchrony told me there's nothing they can do, it will be 28 days before the loan closes out. I won't be required to make any payments but the loan still appears active on my account. Same goes for the cancellation. Now 5 weeks later I've paid off the other two existing loans but all 4 loans appear active on my account and for credit issuing purposes. Therefore Synchrony now denies me any more pay later loans so apparently this is no longer a viable payment method for me and I cannot purchase new storm doors, at least not using Synchrony Pay Later. CS chat is uncooperative in regards to this matter and each representative gives me a different story... and apparently I'm now dropped into a black hole as nobody ever comes online when I choose connect to Live Chat. They need to take this payment method offline until they get the issues resolved. I'm not out any money, however I was initially approved for two storm doors but because of the cancellation and the failed cart transaction now I can't get a new approval and have to put off my storm door project until I can come up with the purchase funds from another payment method. Very disappointing. PayPal Pay Later never operated like this, however that payment option is not available at Lowe's.

Had a Lowe’s consumer credit card

They r violating FEDERAL LAW enacted BECAUSE OF sync's predatory lending practices. They even admitted they were doing it again. I asked them 2 do "something" and they said they needed to follow Fed law & I said yes, doing "something" IS Federal law & by not doing "something" they are violating Fed law. Did they care? OFC not! I have decade+ experience w/ sync, they used 2 b decent & certainly ezier 2 work with. Now this is not the case, they will be DARNED SURE to catch u in their 'gotcha' trap. They will DESTROY ur credit. Apply for credit? the ding points for hard inquiry have increased w/ newer versions of FICO (pre-approval is different than actually applying which is ALWAYS hard-pull, then they give u only enuf cred to make ur purchase, maxed out card? credit-straight to the garbage can! U pay it down, does ur credit go back up in relation 2 the pts dropped? NOPE. Then depending on the brand of synch card, don't use it a while & card closed BAM credit score drops AGAIN. and this time it's on ur active record for TWO YEARS plus! Use affirm, pay the interest, do ur best to pay off early (currently doesn't report). Use Comenity, more options coming out, USE THEM, even if u gotta pay, remember, u get what u pay for and with sync, you will pay in the end. Inform ur local business owners sync is once again engaging in predatory lending practices (they NEVER know this). Take ur business elsewhere if at all possible. Vote w/ ur dollars. Ur NOT trapped. There IS another way, it just takes diligence. Use search engines like neeva to find alternatives, keep searching somehow other than google (he who pays the most wins the displayed results). Discover is offering various loans now at less stupid rates than their competitors. Even if u have to pay a bit of interest, it beats sync who will not divvy up ur pymt properly and stiff u for thousands when ur time expires, and will do it in such a confusing way that u need to b a mathematician to figure it out. If u have more than one charge per card, u have to track your own charges and payments. I have over $40K in credit available to me with them & dealt w them for 10yrs. Plz blieve these guys suck and are criminals.