SylviarReviews of sylviar.com

Response from SylviarAug 19, 2026

We are deeply sorry that our product did not meet your expectations. We value every piece of feedback and would like to clarify a few points here. Our product images are all taken of the actual items, and the models are all real people. However, we understand that lighting and screen displays can affect the presentation of colors and textures. We always recommend that customers carefully read the product description and size chart before purchasing. Regarding returns, our policy is clearly stated on our website. For returns not due to quality issues, the customer is responsible for return shipping costs. We will strive to make the return process as simple as possible in the future. We are confident in the quality of our products and deeply regret that we have not been able to satisfy you.

Response from SylviarAug 13, 2026

Dear Customer: We apologize for your concern. We would like to clarify that our return and cancellation policy is clearly posted on our website, and all customers can view it before placing an order. Your first dress has been delivered, and our policy applies to all completed orders. Regarding the second dress—when we received your cancellation request, the order had already entered the shipping process, so we shipped it as planned. These timelines are also stated in our policy. We take our policy very seriously and consistently enforce it for all customers. We recommend that all customers carefully read the terms and conditions before purchasing. Sincerely, Customer Service Team

Response from SylviarAug 10, 2026

First of all, please accept our sincerest apologies. Your shopping experience with Sylviar fell far short of your expectations. We truly appreciate you taking the time to write such detailed feedback, as it allows us to hear your voice directly. Regarding the issues you mentioned – product quality not matching the photos, poor fabric texture, and slow customer service responses – we take these very seriously. To better understand the situation and resolve it for you as quickly as possible, we kindly ask you to send relevant photo evidence (such as photos of the actual item, packaging, etc.) to our customer service email: [email protected]. Once we receive your email, we will verify the matter promptly and provide you with a satisfactory solution. We sincerely hope to communicate with you directly and find a fairer, more reasonable resolution to make up for this unpleasant experience. Your feedback is extremely valuable to us and will help us continuously improve our products and service quality. We look forward to hearing from you – we will make sure to handle this properly.

Response from SylviarJul 22, 2026

Hello, I have received your feedback. Could you please provide me with your order number? I will verify your order details and provide a satisfactory solution. I will carefully check whether the color and size of the item you received match what we sent. Please contact us at [email protected] with your order number and attach photos proving the color, size, or quality discrepancy. After verification, I will resolve the issue for you as soon as possible. I look forward to your email.