SYLVIAR – Handmade custom formal dresses, tailored to your measurements at no extra cost. We use premium eco-friendly fabrics with strict three-stage quality checks, offering wedding, evening, and party styles for every body shape. Global shipping with dedicated customer support. Because every woman deserves a gown that fits flawlessly and makes her shine at life's special moments.
Sylviar (sylviar.com) has 21 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
Also known as
sylviar.com
Website
sylviar.com
Category
Costume & Wedding
Listed on Five Star Index
2026
About these reviews
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The company replied to 67% of reviews.
Latest
Most recent review: October 2026.
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Very disappointed with this dress. The quality is extremely poor and it looks nothing like the picture online. The material and overall appearance are much cheaper than expected. I’m also having a very difficult time getting a return—they keep trying to talk me out of returning it and offering other options instead. The dress was made in China, and unfortunately, the quality reflects that.
The return policy is fraudulent. 14 day return. Big Lie. I lost 170.00. Dress is horrible. Scam
Response from SylviarSep 14, 2026
We're very sorry to hear about this. Please email us at [email protected] with your order details and photos of the product. We'll respond within 24 hours with a satisfactory solution. Thank you for giving us the chance to make this right. — Sylviar Support
JM
J M.
Terrible
Terrible, fraudulent company. Ordered three dresses for $308. First clue of problem was they didn't follow-up with an order number or acknowledgement. If I hadn't purchased via PayPal, I'd have no record of transaction. The dresses eventually arrived, all stuffed into a small bag and wrinkled. Dresses were unwearable -- cheap fabric, terrible dress construction, and not looking at all like they did online. One just had a smattering of sequins on what was supposed to be an embellished bodice. One had a missing belt and stitching so bad the threads were hanging out from the front seams. The third was just a wadded up mess. Do not buy from this company. They kept asking me for order number that they never gave me, and remained coy about what the refund would be, which turned out to be 7% of what I paid, or returning it to them at a cost they said would probably be equal to the value of the dresses because of international postage and tariffs. Felt like they were dragging out the dispute to get to the return deadline so they wouldn't pay at all. Finally got $21 total. They are awful. Any positive reviews most certainly must be planted.
Oh, and when they replied here with the "so sorry, want to take care of it for you," they will just repeat the same "give order number, sent pictures" that I went through with them initially over a two-week period. Absolute ripoff.
Response from SylviarSep 14, 2026
Dear Customer,
We are very sorry to hear about your experience, and we sincerely apologize for the frustration this has caused. We take your concerns seriously and want to make this right.
Please contact us directly at [email protected] with the details of your order, including the issue you experienced and photos of the products as evidence. Our team will review your case and respond within 24 hours with a satisfactory solution.
We appreciate the opportunity to resolve this for you.
Sincerely,
Sylviar Customer Support
KL
Karen L.
Such a huge selection
Such a huge selection - there's something for every body style and I love the new Fall colors
Response from SylviarSep 14, 2026
Thank you so much for your kind words! We're delighted you love our selection and new Fall colors. Your trust means everything to us — we'll continue providing high-quality products and excellent service. Thank you again! — Sylviar Support
AT
Awesome T.
Do not buy from this dodgy company
I recently bought a dress from this place and trying to return the dress , they stalled in giving me the address after numerous attempts that it fell outside 14 return window. They pressured me to keep the dress even though it didn’t fit I’m contacting consumers affairs . Please be weary of buying from this business in China . It’s not a reputable company. Quality of dress terrible and cheap
Response from SylviarSep 1, 2026
Thank you for your honest feedback. We value every customer's opinion and sincerely apologize that your experience fell short of expectations.
We offer our sincere apologies for any delay or inconvenience caused regarding your return request. This does not reflect the level of service we strive to provide, and we fully understand your frustration.
We would like to resolve this matter to your satisfaction. Please email us directly at [email protected], including your order number and photos demonstrating the issues with the size or fit. Our team will prioritize your case and work with you to find a fair solution.
Please reach out to us at [email protected]—we are here to listen and happy to assist you.
Best regards,
The Sylviar Team
AC
Ana Catalina Vera M.
Pesadilla
HORRIBLE
No lo compren, el producto que llega es una porquería
No se parece en nada con lo que pides y la devolución imposible
Te van a tener mandando correos y tienes que negociar pero al final no te regresan tu dinero; es triste porque uno se emociona por tener algo lindo y acaba en una pesadilla
Porque acabas comprando en otro lado y gastando el doble
No pasen un mal momento, mejor no compren en esta página
Por cierto siguen sin devolverme el porcentaje de dinero acordado, estoy esperando hace 2 meses
Response from SylviarSep 1, 2026
Estimada cliente,
Lamentamos profundamente que su experiencia con nosotros haya sido tan negativa. Para nosotros, la satisfacción de nuestros clientes es lo más importante, y sentimos no haber estado a la altura de sus expectativas.
En relación con el producto que recibió, le pedimos que nos envíe fotografías que muestren claramente las diferencias entre lo que pidió y lo que recibió a nuestro correo de atención al cliente: [email protected]. Nuestro equipo de producción revisará el caso y trabajaremos para ofrecerle una solución justa y satisfactoria.
Con respecto al reembolso, queremos aclararle que, según nuestros registros, el porcentaje acordado ya fue devuelto a la cuenta bancaria que utilizó para realizar el pedido. Si usted aún no lo ha recibido, le sugerimos que se comunique directamente con su banco o entidad emisora de la tarjeta para verificar el estado de la transacción, ya que en ocasiones los bancos pueden tardar algunos días hábiles en reflejar el abono.
Lamentamos sinceramente las molestias ocasionadas y esperamos poder resolver esta situación a su entera satisfacción. Quedamos atentos a sus fotografías y a cualquier otra consulta que pueda tener.
Saludos cordiales,
El equipo de Sylviar
CR
Cristina
Esperienza da dimenticare
Ho ordinato un vestito per il matrimonio di mia figlia.Taglia due volte più grande,
Non ho trovato le misure nella tabella di taglia,c'erano le taglie degli EE.uu ,
Non trovando la corrispondenza con le taglie italiane l'ho cercato in internet e evidentemente era sbagliata.
Ho mandato un email tempestivamente e me hanno offerto tre possibilità ,cambiare la taglia ma le spese del envío e il ritorno erano alle mie spese,,e non ci stavo con i tempi,o compravo un'altro della mia taglia offrendomi un buono del 20 per cento o rimanevo con il vestito e lo facevo stringere al mio carico.
Praticamente non contemplano il reso che prevede la legge italiana.
Ho perso 100 euro.
Response from SylviarAug 20, 2026
Thank you for sharing your feedback. This is Mia, customer service representative from SYLVIAR. I'm truly sorry to hear that the dress did not meet your expectations, and I sincerely apologize for any inconvenience this has caused.
I was genuinely surprised to learn about the sizing issue, as we take quality control very seriously. Every dress goes through three rounds of quality inspections before shipping. We also work with fit models who have similar body types to our customers to ensure our sizing is as accurate as possible. I can confidently say that when customers refer to our size chart and select their usual size, sizing issues are rarely reported.
That said, I understand that sizing discrepancies can happen, especially when converting between different regional sizing standards. To help us resolve this for you as quickly as possible, could I kindly ask you to:
Lay the dress flat on a table
Measure the bust, waist, and hip of the actual garment
Send us photos of these measurements
Once we receive this information, I will personally escalate this to our production team for verification. We are committed to finding a solution that works for you.
We truly value your business and would appreciate the opportunity to make things right. Please contact us directly at [email protected], and I will personally see to it that your case is handled promptly.
MM
Maryam M.
Do NOT order from this website
Do NOT order from this website. Total scam.waste of money. The dress I received looked nothing like the photos. The fabric was cheap, the pattern was completely different, the shape and fit were wrong, and the bodice was uneven and poorly made. The overall quality was terrible and absolutely not worth the price.
When I contacted customer service, they refused to take responsibility. They told me the return shipping would be extremely expensive and only offered a partial refund (around 40%) for a dress with obvious quality issues. Then they expected me to pay even more for a replacement.
I completely wasted my money and time. This was one of the worst online shopping experiences I’ve ever had. Buyer beware.
Response from SylviarAug 19, 2026
We sincerely apologize that our product did not meet your expectations. We value every customer's feedback and will continuously improve our products and services.
All our product images are taken of the actual items. However, we understand that lighting and screen display settings can sometimes affect the presentation of colors and patterns. If you believe the item you received does not match the image shown on our website, please take a photo of the item under natural light and send it to our customer service. They will provide you with a satisfactory solution. Furthermore, we provide detailed size charts and measurement guides on each product page to help customers choose the most suitable size. We also check the items multiple times before shipping and have models with similar body types try them on to ensure accuracy.
Regarding your question about returns and refunds, our return policy is clearly listed on the website. We offer various return options and partial refunds. We always recommend that customers carefully read these terms before purchasing.
Thank you for your feedback, and we wish you all the best.
KA
Kayy
This company is a fraud
This company is a fraud. Ordered 2 dresses and they looked nothing like the photos. Materials cheap, sewing distorted and just awful. Also the sizes were much bigger than what was indicated on their website. Not only was I offered 10% of purchase value as refund / goodwill compensation, but I was being convinced that a return "even if tracked" may not be received by them successfully. Basically, saying (without saying) that they do not intend to refund. Please stay away. Not to be trusted AT ALL.
Response from SylviarAug 19, 2026
Thank you for your honest feedback. We sincerely apologize that our product did not meet your expectations.
Regarding your comment, we would like to clarify that all our product images are taken of the actual items. We understand that different monitor settings and lighting may affect your perception of color and texture. If you believe that the product you received is inconsistent with the image shown on the website, we suggest you take a picture of the product under natural light and send it to our customer service. They will provide you with a satisfactory solution. Furthermore, we clearly provide size information on each product page to help customers choose the most suitable size. There are three quality checks and one fitting with a live model before shipment, so sizing issues are rare. If the clothing you receive is the wrong size, we offer a return and compensation plan. Please see our website for details.
