SylvaneReviews of sylvane.com

The filter for my IQAir arrived on time and in excellent condition. The filter fit my machine just like an original.

Ordering through Sylvane was very easy. I had no issue finding the specific air filter I needed. It was shipped through FedEx & arrived just fine. Would i buy from Sylvane again? Absolutely

Easy to find what unit size, measurements and specs needed. Ordering, confirmation andd shipping was easy. Quality of product is excellent.

Received order quickly

EfferSan is a great product for disinfection. It’s vey convenient for me to use. Great value. I will purchase again.

dehumidifier arrived on schedule, pretty much out of the box working. Has been working for several months and cleared up the mildew in the basement.

I purchased 2 air purifiers that the employee told me would be significant for my home. I had previously only purchased one, as I was advised! I was further advised if I bought another one the same size, it was more than enough to cover a single story 2400 SF home. I was on the phone for almost an hour discussing this. He said if I wasn’t happy, I could return it free of charge. I also purchased extra filters. I am under a 30 day time limit and have only a few days left. I was told they have to email a shipping label. I’ve received 3 labels that have been rejected by FedEx. I’ve emailed this company over 7 emails, and left as many messages advising them of the situation, to no avail. I had planned on purchasing 2 much larger units that would work as the two the employees advised me to get were not proper for my SF. They do not return phone calls, and rarely reply to emails. The help are not properly trained, and I will now have to dispute these charges on my credit card since I am up against a time limit, and still do not have a properly prepared return label. Needless to say I will never purchase from this company again. I’ve wasted hours on hold, trying to get someone on the phone to help, emailing, making 3 trips to Fed Ex, only to be told the label is not being accepted as it was done incorrectly. I have a copy of the rejection from Fed Ex. They have been rude, discourteous and not helpful!

The air conditioner was unbelievably noisy. But the return process - you have to pay for your own return shipping (over $100). I hate to say it, but it makes one have to rely on Amazon. I'd avoid Sylvane.