SWISSGEARReviews of swissgear.com

Swiss Gear luggage was gifted to me less than one year, used only twice and the telescopic handle no longer functions. Submitted warranty claim and was issued 15% on new product which is less than the postage it cost me to send labels from defective luggage as part of a tedious claim process.

Warranty claim. Unacceptable. Deceptive and completely dishonest. Luggage damaged traveling. Initiated claim. The claim process itself is onerous, and completely a test of will. One can see they bank on few completing it. First a lengthy electronic submission (including pictures, receipts, etc). Then wait for an 'approval'. I made it! They sent a lengthy explanation, that included and assurance I would receive and exact replacement (including shipping), or a credit for the full value! Awesome! All I had to Now do is cut the labels (same ones they wanted pictures of!), and tape them to a "claim form". Then send (they recommend 'trackable' mail), and wait for another "approval". I received the highly anticipated "approval" in the form of a 50% off coupon of my claim. If following along, they already "approved" the claim - full value - etc. etc. There was no contact provided, other than a cold call email to SwissGear.com. Ridiculous. I just received a return email from 'Calvin' - ostensibly "Customer Support". He tells me they do not provide warranty for airline travel damage. Really. They sure want you to think they do, and their own system "approved" it with my full full disclosure of the warranty claim circumstances. It's literally the first question they ask! I cannot Stand poor customer service, and have No Respect for the Clown Car Management on down to 'Calvin'.

Poor customer service. Swiss Gear lunch bag arrived crushed with defective zipper. I filled out the return form and uploaded pics of the issues. No response after 10 days. Sent email and got generic reply it’s under review by Swiss Gear staff. Clearly the item is defective. Not worth the aggravation Swiss Gear.

I contacted Swissgear about my warrantee and Calvin provide details on how to submit everything needed to get my backpack replaced or something similar. I sent everything in and now nothing. They won't respond to my emails and no one is ever available at their customer service number.

We bought one of their small suitcases 48 hours before our flight to Copenhagen and when we retrieved our luggage, one of the wheels was totally broken. Its first direct flight, imagine!!! We have been trying to get a replacement since last August and after numerous calls and e-mails to their Montreal customer office, we were told today that it was normal wear and tear (usure normal in French) which is totally unacceptable. So NEVER again SWISSGEAR, you can count on us for that!

I submitted a warranty claim on their customer service email till date no answer. It’s been almost a month !!!

Been waiting 3 months to open a warranty claim on my busted, used twice, suitcase. Garbage product and no backing from company. DO NOT BUY SWISS GEAR

Quality has definitely gone down and so has customer service. They do NOT back their products! They are giving out 50% off coupons after they put you through the wringer. The handle on my luggage broke while traveling and we didn't mishandle it or was the luggage overpacked. We will not be buying this product again.