SWISSGEAR.com Features Genuine, Premier Luggage, Backpacks, Travel Accessories, Belts and Wallets. Great for Family Travel, Business Travel, Hiking, Backpacking, Back to School, Kids Backpacks and Much, Much More!
SWISSGEAR (swissgear.com) has 95 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Cristi K.
The luggage falls apart after one trip and despite the thousands of hoops they put you through for a refund, it's BS. All you get is a 15% off coupon on a future purchase. Terrible product. Terrible customer service.
Patrick C.
I ordered directly from Swissgear. They sent me the wrong items. I contacted them and returned them the same day after being told they'd ship the correct items as soon as I ship it back. They got the items and then never contacted me. I spent several days trying to contact them. Calling them is pointless as you'll hear a message that no one is there. It took 7 hours of waiting on chat before they finally responded. They promised to ship the following day. I'm STILL waiting for that to happen. Can't reach anyone, no items, no tracking number, no money. Company doesn't care.
Matthew
USB socket on miner's headlamp broke after a couple of uses. Not apparent how warranty can be upheld outside the US. In any case, the lowest of three light settings was far too bright for my purposes. Avoid.
AH
I paid over $100 for a carry-on suitcase that was defective and partially fell apart the first trip. Upon filing a warranty claim, they approved the claim—only to change their minds and issue a 15% coupon after I had verified my purchase.
Lidija N.
The wheels did not work properly from the beginning and got worse. My warranty was denied as they determined it was a result of airline handling. My other luggage that is a different brand is still great after 10 years and travelled along with the Swiss Gear. I will never buy again.
Gary S.
Poorly constructed. I purchased a luggage roller for travel with high expectations of SwissGear. The luggage piece is flimsy and not sturdy. Falls over on the front of the bag. The handle litterally snapped off after just 1 trip. I contacted SwissGear for warranty and NOTHING. Crickets. No response to my warranty claim which was not user freindly, no response to my calls. Hello American Tourister.
Corrie C.
Not happy, first trip and the stitching in my bag was unraveling itself. Very sad really liked the design colour and price.
Sara L.
On the third flight with my new Swissgear 24" hard shell suitcase a wheel fell off. I actually saved the 10 year warrenty card inside the lining. After writing to customer service about this, I recieved an answer that basically said that the warranty doesn't cover damages that happen while in use travelling, and that they no longer have replacement parts.
