SWISSGEARReviews of swissgear.com

I purchased a SwissGear 3760 ScanSmart laptop Backpack for my school going son and within couple of years the shoulder straps started tearing off and stitches came off. Since SwissGear offers 5 years of warranty and market their backpacks as strong and durable product, I raised a claim with them, but not only was the claim process tedious and cumbersome but the final outcome from the claim was a sham. First I had to file an online claim with all pictures of damages and various patches and parts of the backpack. And after filing an online, they wanted me to send them the bag patches through post with tracking ID, which cost me $6 and time. Maybe the goal of all this online Plus postal process is to make it harder for customers to file a claim. After all the required processes were completed, I got an approval for 15% off coupon from SwissGear which can ONLY be used on their retail website. And when I checked on their retail website all their prices were exhorbitant plus they had shipping fees. Even after applying the coupon, the price was more than what I would pay at Sams or some other online retailer to get the same Swissgear bag. It was a complete joke. When I complained to their customer service, I was told that the shoulder straps tore due to normal wear and tear. My son used the bag for school and if these high quality bags cannot manage the school items weight then what is the durability of these bagpacks? So if you are fine with your shoulder straps tearing off which according to SwissGear is normal wear and tear, only then I would recommend SwissGear backpacks to anyone. I never expected such pathetic customer service plus poor quality bags from SwissGear.

3 years ago air france had to replace a piece of luggage. However since it was a replacement noinvoice issued. The handle on the replacement broke, tried to submit a claim and was reject for not having the original invoice or copy of it Just a computer generated no and file closed. Not sure if buyingareplacement from them is worthwhile given lack of human involve on a quality issue.

After just 6 months and only 2 trips two of the four wheels got damaged - just by doing what you are supposed to do: Rolling the luggage from the airport / train station to the hotel. The quality of the wheels is poor. But worse is the customer support: The claims page is cumbersome to use, the answers from the "support" team is slow. Never again a swiss gear, and probably never again a Wenger backpack since swissgear is part of Wenger.

Zipper broke 3 days into using bag it was a medical design type bag. The stitching completely ripped apart.i have been fighting with them with pictures receipts now they want a video of a broken zipper.has to be the worst company ever,would never buy a thing from them again. I hope people will see the reviews and do the same.

Swiss Gear’s customer service has been beyond miserable. I filed a claim for a warranty issue on my suitcase and after filing the claim, submitting pictures online, cutting all the tags off of my defective suitcase and mailing those snail mail to Florida the claim was finally approved. After another couple of months a replacement was sent to me, but it was the incorrect model. After another additional 10+ calls and promises of sending ups labels to return the item I still have not heard from them on a resolution. I have asked a handful of times to speak to a supervisor and am told I am not allowed to do that. Please help

Purchased at BestBuy 16Mar2023. Within 6 months under moderate use 2 of 4 grommets fell out and the stitching on the straps began to unravel. They design is fine but the build quality abysmal. The warranty claim process is cumbersome requiring multiple photo uploads including of the labels inside (hard to photograph), and decidedly is designed to string the consumer along until they give up. From 09April it took until 02July to respond, and then with a 15% discount code to buy another sub-quality product AFTER filling out another form, removing the labels, attaching them to said form and then finally mailing the whole mess by regular post. Stay clear of Swissgear forever is my takeaway from this.

What a joke. In 5 months the backpack handle started to fall apart. Opened a claim and didn't hear from them in 1 month. Then sent a message and within 5 minutes the claim was closed. They said the damage was caused by me???? What a joke of a company. Do not buy from them.

I purchased a backpack that was never delivered due to a missing suite number in the address. Despite receiving a notification from UPS, the package was not delivered and was eventually returned to the Swissgear warehouse. Since then, I’ve made numerous attempts to contact Swissgear for assistance, but most of my emails have been ignored. According to their website, my order is marked as “delivered,” yet I’ve received nothing and am now struggling to obtain a refund. The only responses I’ve received—primarily from a representative named Calvin—have been vague and unhelpful, with messages like “We will get this out asap” or “A refund is being processed. Please allow 2–4 business days.” Unfortunately, I can’t recommend this site to anyone based on my experience.