SWISSGEARReviews of swissgear.com

I received a Swiss Gear luggage with a 10 year warranty as a gift a few years ago. This summer the handle broke even though my luggage wasn't heavy. Originally submitted the claim to Holiday Group in August 2023 & the issue still hasn't been resolved the issue (Oct 2023 now). Be prepared to call them often as the lines of communication fell between the cracks. You'll need some patience! If you're looking for a quality product at a decent price with good customer service, Swiss Gear luggages aren't for you.

Luggage does not hold up in travel. Wheel broke in the middle of my travel. I contacted SWISSGEAR and getting a run around (not yet over) for only a 30% discount—no replacement or repair. Not recommended.

The first time we used our new carry-on, the zipper broke. Phoned the warranty line and was given an email address to send all info to since then I have sent many emails with no response and they are no longer answering their phone lines. I am not sure if they are still in business, terrible customer service. Buyer beware

We bought 2 SwissGear medium size suitcases. After 2 uses one of the wheels disintegrated. Contacted customer support several times, gave them pictures, etc. They wouldn't cover the wheel replacement. Ended up buying a set off Amazon. Will never buy any SwissGear products again

I have tried on three occasions to contact the company to purchase a replacement suitcase wheel that was lost in transit on a recent trip. To date I have not even had an acknowledgement. I will not recommend purchasing anything from this company because if it goes wrong you have little chance of getting it fixed.

The luggage is a 3 piece set hard sided and was rather expensive. I have only used 2 pieces for 2 trips and one of the retracable handles came apart while maneuvering through the airport on my return home. Still had screw and tried to reinstall once home but alluminum is not biting because hole is too big. Problem is, I reached out to the manufacturer and they said they won't honor their 10-year warranty unless I provide them with the original receipt. (Purchased beginning of 2022) Otherwise, they will provide me with 15% off of a new purchase. Who would purchase more from same company that does not honor their warranty, for items the break real easy! Do not buy from this manufacturer!

I owned a softside expandable case. After two 'plane journeys the retractable handle wouldn't work. I unzipped the liner to find that the two aluminum tubes inside were both snapped in two. Obviously someone has stood on the case in transit. If I had known that the design was so flimsy and poorly engineered I would have given this case a wide berth. Never again! I didn't see the point in having this repaired as the damage would have re-occured so I binned the case and bought another case from a different manufacturer. Buyers beware!

Me too.. i wish i had read the reviews, never again!..it was a nightmare returning the product, the charge you for fedex shipping and label return, so you will end it up loosing like 25 dollars, at least mr calvin, was able to refund me the label return, great products, but the website it just terrible, there is other ways to get swissgear backpack and more affortable, don't waste your money on this. If you make this mistake like i did resale it its better, so you dont loose money.