SWISCO,INCReviews of swisco.com

This SWISCO "store" is a complete cheating and a robbery. The products I have purchased here are of extremely low quality and do not match the actual dimensions of the original parts for your windows. I do not recommend that anyone make a deal with this "store" SWISCO. I purchased the "Coil Housing Pivot 15-087" part, which actually does not match the dimensions of the original "Coil Housing Pivot" part, installed on my windows. I also have purchased a “6 lb Series 180 Coil Balance” which I received without the "Mounting Bracket 16-024". I also have purchased the "Mounting Bracket 16-024" separately, but then it turned out that even the "Mounting Bracket 16-024" is sold without a screw, and I also have to buy the screw separately. And for every order you pay for shipping, which you receive after 10-14 days. After 14 days I requered to return all these garbages I purchased from this "store", but: * They don't refund the money I paid for this garbage, saying: "After 30 days, you'll receive store credit applied to your SWISCO account" * They don't refund the shipping charges. * They even don't provide a free return label. And I have wrote to them: You have charged my personal money from two different accounts of mine, and you MUST return my money to the accounts from which you charged it. I have informed you that by your this abnormal style of your bussines, I want completely change my windows and do not purchase anything from your store, ever again, and I do not need your SWISCO credit account. You will return my money to my two accounts from which you robbed me. But, ultimately, they deceived and robbed me. ⚠️⚠️⚠️⚠️ For a true and fair business, it would be better and more correct to sell the "6 lb Series 180 Coil Balance" for $5.62 as a complete set, along with the "Mounting Bracket" and "Screw", rather than selling it separately for $4.57. "6 lb Series 180 Coil Balance": $4.57 + "Mounting Bracket": $0.75 + "#8 x 3/8" SS Pan Head Philips Screw": $0.30 = $5.62 And at the same time, you continue to sell these parts separately as well, since other customers may have to buy them separately.

I contacted SWISCO for what should have been a simple coil replacement, but the process became unnecessarily complicated due to poor customer support. Replies took about 4 days each, and my questions about compatibility were not properly addressed. I was repeatedly advised to use two coils (3.5 lb + 4.5 lb) per side to replace my original 8 lb coils—an approach that was clearly incompatible with my single-coil setup and would have unnecessarily doubled the cost. The explanations provided were unclear and did not directly address my concerns. In the end, I had to verify everything myself, weigh the sash (~16 lbs), and determine the correct solution. I installed a single 9 lb coil per side, and it worked perfectly. Shipping costs were also relatively high compared to the price of small parts (e.g., about $6 shipping for a low-cost item). While that might be acceptable with good support, the combination of high shipping costs and slow, unclear guidance made the overall experience frustrating. Overall, I had to rely on my own research to complete what should have been a straightforward repair. If I need similar replacement parts in the future, I will look for other sources instead.

This company is nothing but outstanding. Have always had the parts I've needed. Have purchased twice now with excellent results. If you've got those older builder-grade tilt windows this is the place. Plus their YouTube videos are great. Thanks

Everyone I spoke to at this company was professional, knowledgable and, most importantly, went to bat for me. Their customer service is nearly peerless in this day of chat boxes and endless phone transfers.

I really appreciate the service that I got from the products that I bought to everything down to the follow up I referred others to this company they are really class act that you don’t get service like this any more

Customer service is top notch! They respond immediately to inquiries and resolve issues just as fast!

The idea that you can send digital photos of your part from a couple of angles next to a ruler by email and hear back the next day from a human being with the part number, pricing and availability is strange. Plus they have curated answered questions from the past pertaining to the part you’re looking for. I got the right parts in a week. It’s impressive to me at least. It’s all pretty low-tech and old-fashioned but it seems to work. It’s a very likeable company.

I called Customer Service and was looking for an odd piece for a shower. My request was transferred to a specialist and later an AI search was completed and an alternative piece was identified. The Service was very professional and emails were sent at every step. I highly recommend Swisco Co. Thank You!