Steves Meat Market I.
What a nightmare experience
What a nightmare experience. Nothing but bad things to say about the corrupt IT industry as a whole. I found an ad on FB for SwipeCreatif. They claimed they would give me a "new website" for $250.00. The individual I dealt with was very easy to communicate with and kept in constant contact with me; however, nearly everytime we spoke, he was asking for more money (some type of "copyright" for $300 which I "absolute must have" to get my site up. I paid it and found out it was never needed. I have had a website for almost 17 years and never paid a "copyright". Then, I am told that in order to get my "new site" up I need to purchase a program that costs $557.00 (the new site was all my "old site" stuff that was moved to a wordpress platform - No new design, no new information, everything should have been as easy as cut and paste). Well, I am already $580 into a $250 one-time fee site, so I assume I must pay this additional to get up and running. I did get up and running after the ONE TIME PAYMENT OF $250 turned into $1137.00. Again, I was up and running but as soon as I told Swipe I was done with their services...all of a sudden my website goes down (never gone down in 17 years- EVER). This company is a money pit and CONSUMERS BEWARE. If you have no experience with IT, they will take absolutely every single penny they can from you! BEWARE!!!!!! Now I have hired a legit company to do a complete website redesign after wasting almost $1200.00!
Response from Swipe CreatifNov 26, 2024
We deeply regret to hear about your negative experience and truly apologize for the inconvenience and frustration caused. At Swipecreatif, we strive to ensure transparency, fairness, and top-tier service, and it’s clear that we fell short in your case. Your concerns about unexpected costs and the handling of your website migration are alarming and not reflective of the standards we aim to uphold. We understand how this situation has impacted you, and we take your feedback seriously. To address this, we would like to: Investigate the issues you’ve raised, especially regarding the charges and the handling of your website. Offer a resolution to restore your trust, which could include revisiting the work completed and ensuring your satisfaction. Please contact us directly at [email protected] so that we can work towards resolving this matter for you. Our team is committed to making things right and learning from this to improve our services. Thank you for bringing this to our attention, and we hope to have the opportunity to rebuild your confidence in us.