Marilou L.
I really liked working with stripe…
I really liked working with stripe Creatif. They were professional and kind. The only bad thing I have to say is that I had a budget at first, and it wasn’t respected. I kindly asked them if my budget was realistic for what I want my website to be, cause I know nothing about this field. They offered me a package and were really nice and patient with me. But I didn’t understand why they didn’t told me at the beginning for the total price. It wasn’t totally clear, maybe there was a misunderstanding between me and the company, cause there was extra payments. I’m not totally happy about it.
Response from Swipe CreatifNov 26, 2024
Thank you for taking the time to share your feedback and for your kind words about our professionalism and patience. We truly enjoyed working with you and are glad to hear that you appreciated our approach and service. We sincerely apologize for any confusion or frustration caused regarding the budget and additional payments. We strive to ensure transparency and clear communication with all our clients, and we regret that this wasn’t fully achieved in your case. Your feedback is incredibly valuable, and we’ll use it as an opportunity to improve how we communicate pricing and project scope from the very beginning. If there’s anything we can do to address your concerns or clarify the breakdown further, please don’t hesitate to reach out. We genuinely appreciate your trust in us and hope we can continue to support you in the future. Thank you again for your feedback and for giving us the opportunity to work on your project! Best regards, The Swipe Creatif Team