Thomas R.
Lost faith...
About 2 years ago I wrote a review about the Swimmo watch and its great potential. Now, 2 years later, Swimmo has unfortunately been outdated by other more advanced swim watches. There are now multiple watches on the market, which include way more detailed swim metrics (Stroke, stroke count, Swolf). The updates they promised over again, never came. This is how they advertise: "Buy now and upgrade your watch later with free, automatic software updates! No need to buy new watch." I have got my watch 3 years now and there has been one tiny little update, which did not improve the watch, but even broke the kick&drill mode almost entirely (at least in my case). One of the reasons I bought the watch were those free updates in the future. I have been waiting for the stroke stats and even more for the implementation of the open water mode. Stroke stats is still being advertised on the website, but open water has already been removed for a longer period of time now (probably because of the very poor visibility of the watch outside). I have emailed a lot with Swimmo, the customer service deserves credit for the way they answered all my emails. Unfortunately I have to be honest, I lost faith...
Response from SwimmingAug 18, 2020
Hello Thomas. We are sorry that you feel this way and we understand that you've expected the SWOLF / stroke count functionalities to arrive sooner. This was also our original assumption and plan, but, as sometimes happens in development, we've experienced some major setbacks that prevented us from releasing the new functions earlier. We hope that you can understand that we wish to release a polished product instead of rushing it. We confirm once again that SWOLF/stroke count is being worked on and will be released for all the Swimmo users.