Nicolas M.
Bonjour plus de connexion
Bonjour J’ai des problèmes de connexion Je n’ai plus accès aux données sur mon iPhone , l’appli Swimmo ne fonctionne plus , c’est très décevant
Swimming is listed under Swimming & Water Sports.
Swimming (swimmo.com) has 153 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Swimming & Water Sports · Branchburg, New Jersey
Excellent

Swimming & Water Sports
Excellent
Swimming & Water Sports · Alexandria, Virginia
Excellent

Swimming & Water Sports · Cleveland, Ohio
Excellent
Showing 10 reviews with 3 stars · Clear filters
Nicolas M.
Bonjour J’ai des problèmes de connexion Je n’ai plus accès aux données sur mon iPhone , l’appli Swimmo ne fonctionne plus , c’est très décevant
Rémy G.
Bonjour, j'ai acheté cette montre swimmo le 21/05/21, je m'en suis servi une dizaine de fois, je me suis d'abord aperçu que le compteur de distance était souvent approximatif, le système de taper sur l'écran pour accéder aux différents menu est parfois délicat. De plus de l'eau c'est infiltrée derrière l'écran, ce qui apparemment a fini par mettre hors service l'affichage. j'ai envoyé un message au service technique il y a 1 semaine pour savoir ce qu'il était possible de faire. le service en ligne m'a proposé rapidement l'envoie d'une nouvelle montre, qui doit arriver dans les prochains jours. Ma nouvelle montre est bien arrivée et fonctionne correctement en piscine mais se connecte très difficilement à mon téléphone Samsung A22 5G. après plusieurs formatage et réinstallation du logiciel, je suis arrivé à la connecter que 3 fois en 1 mois. donc pas facile de synchroniser mes résultats. expérience mitigée pour moi.
Response from SwimmingSep 27, 2021
Hello Remy. We have replied to your e-mail on 16/09/2021, less than 24 hours after receiving it. Please double-check your mailbox including the spam folder. We've also just sent a copy of this e-mail again. If you have issues with contacting us, please try via our Facebook page as well. You can rest assured that we will resolve your problem to your satisfaction.
Flor M.
Hello, I got the swimmo watch too late. I am looking for return it. I have been looking for a phone number but there is nothing to contact you. Any way to do it here? Thanks,
Response from SwimmingOct 26, 2020
Hello, Please contact our support via the contact form on our website (swimmo.com). We will be happy to help you via the proper channel.
Alan G.
I think the phrase - love / hate relationship sums up how I feel about this watch.Having swum close to 200 km over 7,636 laps I feel qualified to comment.Everything works (when it works) like it says on the box.One becomes so reliant on it that even the smallest glitch is extremely frustrating - like only looking at the watch after every 1000m and finding that it stopped working at some point? Having no way to reliably check the battery (that I have found) and getting to the pool only to find out it stops working after a few laps or does not come on at all.Connecting to Android can sometimes be a pain - but most blue-tooth type devises are. There are big pluses though - have thoroughly enjoyed swimming with the watch and become disappointed when I have to swim without it.On balance, I would definitely rather have it than not. Improvements needed in 1. Battery charger cradle 2. Battery indicator access 3. Auto-stop at rest. 4. Consistency of operation. 5. Stop saying you are introducing SWOLF when clearly you are not. After 2 years it is now false advertising.
diane D.
Hello...I have my Swimmo since 4 months and I used it two to three times a week . Here is my thoughts about the Swimmo; This watch is difficult to use properly compare to other smart watch (function is not easy to set up, neither to be use daily, and by period the sync block so it take more than one try to sync the info in your phone after your swim...the batery doesn't keep long before going down, plus it has no appropriate light in the watch so during your swimg you can't see the info on it). And last week it didn't want to sync with my I'phone at all, like if it was not reconizing my swimmo ....After a week of sending emails to the technical support they answered me and told me what to do ( it was not explain on them manual so without them I will not have being able knowing) which is to plug and unplug the watch from the USB minimum four time until you get the tutorial on your watch in order to help sync with your phone and to restablish the connection. And after they recommand to go in the troubleshooting to "firmware update"... unfortunetly because of it I missed the trainning accomplisshed on that week. This is the reasons why I will not reccomand to buy Swimmo as it is not a cheap buy and it need in my opinion some improvement to be done before being recommand. Thanks, Diane
Ferdz R.
Thank you so much. Now my swimmo watch is working.
Response from SwimmingNov 21, 2019
Hello. Thank you for this feedback. Please fill in the customer support form on our website so that we know more details and we will reply with a solution.
Alison D.
I bought this watch 18 months ago as it promised an open water feature was going to be released shortly - Swimmo have assured me that this feature is in development but no date available yet. As an outdoor watch it is poor as the screen can't be read in sunlight. The first time my charger broke after around 5 months it was replaced without question, with very good service. The new charger has not lasted a year and has now stopped working, and Swimmo have agreed to replace it again.
sloswimmer
I used Swimmo for the first time and was very disappointed to find out that the screen is nearly invisible when swimming in an outdoor pool. This made it impossible to check my progress, and it also made it impossible to pause the workout -- because I could not see the screen.