I purchased this watch for my husband as a gift. This is a great gadget to keep him motivated as he uses this for swimming a lot. He can customise certain goals.
KM
Khoniker M.
So far satisfied
I received my Swimmo watch and have been using it 2 times a week for a month now and definitely like it. Does exactly what ads claim and does it quite accurately
SI
Sirenz2k6
Great product but slow delivery
14th July - Update:
I have now received my order on the 13th of July 2021. The watch is great, it's easy to use and setup.
Since putting up my initial review below - I've had a few correspondence from Swimmo and I now have my order - so, all is good here now 👍.
I still won't give 5 full stars because I do believe there's room and opportunity for improvement but they deserve 4 stars for their willingness to help and work through issues - thank you.
Also, will be a good idea to set the right expectations on your website for deliveries outside of Poland (yes, I know this may not necessarily be in your control but you need to let people know it could take a month).
*****
09th July - INITIAL REVIEW:
Placed an order (ORDER #BBE887F84) with Swimmo directly on their website 17th of June - I am yet to receive the watch. I have emailed twice now, I was told there was a delay then given a tracking number which has both Origin and Destination country as "Poland" (I live in the UK btw).
No response yet to my last email, and no telephone number to speak to a human being. Really not impressed with the service and nothing to show for a watch that costs £149.
I'm not sure where others bought their watches from, but I would think twice before buying from Swimmo directly
Response from SwimmingJul 12, 2021
Hello. Thank you for providing the order number. Please check the tracking information again - it's already updated with the latest status showing the final stages of delivery. Please note that this universal tracking website shows status from both the origin and destination country carrier's perspective, but that does not mean that the destination is Poland in both cases. From what we can see, it's correctly marked as UK. Feel free to use the same number on the website of your national postal operator as well.
To clarify - we did respond to your last e-mail (on the 9th of July) and we have just sent yet another e-mail with the update. Please check if our e-mails are not filtered somehow by your mailbox.
Edit: From what we can see, the package was delivered and signed soon after you left your review. Please confirm and update your review accordingly.
SW
Sue W.
I love my watch as I have heart failure…
I love my watch as I have heart failure and it vibrates if I’m working too hard. However, after a break from swimming due to COVID I can hardly see the screen or any writing. I’ve charged it to full,power. Please help as I’m about to start swimming again
Response from SwimmingJul 5, 2021
Hello Sue. Thank you for the review. Please contact our tech support via the contact form on our website.
JC
Jerry C.
This product does not suit “interval or mixed mode” training
From the brand “ We have also never advertised or claimed that the watch supports interval training of mixed modes”. So unless you are doing just one stroke, this could prove disappointing. Perhaps suited for straight freestylers or open-water swimmers. The company is based in Poland, despite other information online suggesting it is a US based company. Now, they are trying to bully me into removing my review, so I’ll revise to a 0
Swimmo is now saying I am posting this review “out of spite” - It is a plain and simple “Buyer Beware”. They claim I am not using correctly, what a load of BS, it is simply unsuitable for a swimmer doing modern swimming drills. Unless you want to be tapping your watch every lap or two, how ridiculous is that. Designed to make money, not to provide a solution to swimmers. Scam of the Year.
Response from SwimmingJun 16, 2021
Hello. It appears that you've contacted us after over 2 years and you have not even waited for our reply before posting this review. Having the watch measure distance accurately is a matter of very simple guidelines. Please follow the troubleshooting that we provided via e-mail.
Edit after your reply: You have given us no chance to assist you at all - we have not even begun to troubleshoot your specific case by analyzing your workouts. Instead, you have now admitted via e-mail that you wished to essentially extort a refund after over 2 years(!) of using the product by threatening us with negative reviews. We will, of course, not comply with this.
2nd edit: The continued e-mail conversation proved that the user was using the watch incorrectly and has not engaged the dedicated kick&drill mode while performing board kicks, which resulted in inaccurate tracking.
To clarify: you can mix strokes (provided you don't change them mid-lap) and you can mix kicks with regular swimming, as long as you engage and disengage the kick&drill mode accordingly (which you didn't do).
The company address is (and has always been) visible on the website. We aren't responsible for any external sources that you might have come across.
To summarize - the original issue (now edited by the reviewer), and the subsequent refund demand after 2 years of using the watch, proved to be due to evident user error and, as such, we consider this review to be unjustified and unfair.
3rd edit:
We are sorry to see another lie from your side even after the issue was clarified. We have not "bullied" you to remove your review - we have asked you to update it to reflect that all what you've written initially was based on your mistake. You are clearly unable to admit this and you're acting out of spite. We consider this case closed.
CE
Charlie E.
The watch has been a great addition to…
The watch has been a great addition to my swim training. Unfortunately it has had water ingress which has damaged the watch, but the customer service and speed of sending out a replacement has been great.
JH
Jim H.
Satisfied user, received excellent support.
I’ve been using my Swimmo watch for 1 year in my swim spa. I broke my charger so I sent off $30 for a replacement. Mail was slow, but Swimmo was very helpful. Replacement finally arrived and it arrived broken. Packaging was damaged in shipping. I explained this to Swimmo and they immediately committed to replacing it at no charge. In both contacts, via email, they answered within 24 hours. I couldn’t be more satisfied. As for my watch, My only real interest is in my heart rate, for my health. I have peripheral interest in distance, and no interest in strokes. I sync it to my iPhone after each swim and get everything I am interested in. I look at my watch only to see
My recovery heart rate right after I finish. It is perfect for what I need. Soon I will share it with one of the built in sharing links to challenge my brother, who bikes. Not sure it will be meaningful, but will try. Count me a delighted customer.
