SwiftlaneReviews of swiftlane.com

I will say I believe service has improved over time. When it was first installed in my building a year or two ago, Swiftlane would go down more frequently, or the app would occasionally crash. But I have had no issues with it in the past few months. Easy to get into the building and elevators, let other people in from far away, etc. Positive experience!

Using Swiftlane makes entering my building easy. However, there are challenges with having this security system. First of all, if deliverypeople come, they will need to call you. If you have a job in which you are in meetings all the time or need to silence your phone, then you will likely miss these calls. In this case, sometimes the delivery-person will call another tenant in order to enter the building. This poses security risk. I think there could be a more seamless and off-hands way to manage this part of the user experience. Otherwise, I don't really see Swiftlane as a virtual doorman but just an electronic lock with a camera. Also, in the winter time, the whole electronic may freeze and stop working. Thus, there are risks involved with using this technology along with convenience. Swiftlane is mostly a reliable product, but with some room to grow as technology advances.

Never had any serious issues - Sometimes the system has to reboot so you’re waiting to get inside for a couple minutes while it’s setting itself back up! Face ID is really nice too

I was able to change codes for certain people, packages, and or food delivery. I would also be able to get a call if one needed access to get in the building; I would be able to unlock it from my phone for the person. This made it pretty convenient and useful. The only thing I would like to be improved is facial scan allowing for one to wear a mask and glasses.

It's very easy to use and it's nice you can make separate single use codes for deliveries, etc. I wish it weren't soley tied a wirless internet connection, as I've gotten locked out of my building before because of this.

Mostly very convenient. Our packages get delivered much more often now and we can make codes for vendors which is fantastic and makes our life easier. Can't give 5 stars because there was one instance where the door just kept unlocking itself while also announcing that it was unlocked. We live in a busy city and this is a MAJOR safety issue. Sometimes it has to get reset and obviously it completely depends on your internet reliability. There's some features I wish were there that seem obvious like a live video feed of the camera. Can only get snapshots and it doesn't seem to update that very quickly. Overall pretty happy as are our tenants. Only making this review because they offered a $20 gift card. Review is honest but I wouldn't have taken the time to review something like this without incentive.

It’s usually pretty reliable and makes it easy for some visitors to come over

The product is great and works efficiently 95% of the time. Generally very convenient and responsive. However, every few months there is a service disruption which requires you to bring your keys just in case. There have also been times where the ability to buzz in delivery drivers has not worked.