Swell ReptilesReviews of swellreptiles.com

What is occurring here??? Been a customer for years and many many orders delivered perfect. They were the best of the best, not anymore. Placed an order after not using them for 2 years and what a change, no conformation email, nothing. Rang them and after 30 mins on hold was told Oh we've got your order, okay what about my invoice?? Nothing?? Anyway no emails, no updates, no replies to contact emails left on their site. From experience I've a bad feeling this looks like a failing company, beware folks. Hope I get my delivery. Its easier to contact some distant alien civilization. Sorry swells but you've just lost a customer.

Ordered £480 pond filter paid extra for next day delivery, waited in all day nothing phoned and after at least half hour waiting spoke to someone I was told it hadn't been picked by warehouse but she would make it a priority and refund the extra I had paid. Today rang again to ask what courier they are sending it with to be told they haven't picked it yet! But they will make it a priority!!!! In the meantime I have a pond with fish and no filter. Asked for refund and was told ok, no apology nothing. Will not be using Swell again

After being a customer for years, I've tried their after sales service due to a faulty product. Very slow and no response at all in some cases, don't really want to know and help in any way at all, disgusting, I'll pay a little more and shop elsewhere from now on!

Terrible customer services really not interested and very abrupt they just fob you off.Didn’t reply to emails.Got my order completely wrong.

Awful shop. Ordered frozen and live reptile food last week. Fob you off with promises of emails that never materialise.please don’t buy from here. UPDATE: Arrived today totally UNFROZEN joke of a company!!!

Absolutely dreadful company. Ordered a pond filtration system. It was cheap rubbish , cost us £35 to return it and we have been waiting for several months for a refund. Will never use them again and would warn everyone else to avoid like the plague.

18 March 2024: Put in an order for a large paludarium 22 March 2024: Received a heads-up that my item was arriving, with the following information: "Please check glass aquariums (if your order consists of one) on delivery for damages, please reject the consignment if there are any visible damages[...]" That same day, the driver arrived and tried to pressurise me into skipping checking for damages. I did discover that there was a large crack at the bottom of the tank, and then had to argue with the driver for a while who refused to take the item back. (Highly recommend Swell either updates their delivery instructions to the customer or drivers in this case, as this was an unpleasant experience.) Contacted Swell who initiated a collection, which occured about a week later. Was told that a replacement was on order. 10 April 2024: Asked for an update on the replacement, was told "we are expecting this to arrive 11/04/2024." 17 April 2024: I explained that I had been under the impression the replacement would have been shipped, by then, was told "It looks like the replacement is still on the system and is yet to be dispatched as the stock has not arrived. Are you happy to wait for the delivery or would you prefer a refund?" 23 April 2024: I gave up waiting and cancelled the order. I had previously purchased from Swell - wasn't an amazing experience, but it was fine enough. But this really sucked, especially coming on the heels of another weird reptile retailer experience, and I guess I'm just going to have to keep looking for one who can - at minimum - communicate updates and ship on time.

Ordered a tortoise table and a tortoise kit, the kit turned up with products swapped and not what I ordered. Then a few hours later the tortoise table turned up damaged after yodel have kicked it round a bit. Really disappointed I could have accepted the error with the kit but why on earth they use yodel for delivery is beyond me! Will not be ordering again. Avoid!