Swell ReptilesReviews of swellreptiles.com

Ordered a uv light on Thursday 20th and paid for next day delivery as it said it would be delivered by the Saturday 22 which was OK but item was not dispatched until the Monday 24th . Emailed a complaint and never heard anything from them

Brought platinum bearded dragon 4X2X2 setup. Items packed poor and hide out that came broke.i got a replacement. For the platinum setup I was really disappointed . yes I received pro kit t5 24w, Thermostat, floodlight, 3 plants ,2 bags of sands, and temperature measure. 1 small bowl and 1 larger bowl and vitamin/calcium . But I have to get stick to climb, topsoil, bark, LED light, cleaning spray. More plants. Basking stone or stick. The vivarium is not the best either. So is it worth the whole packet? I don't know but platinum was the most expensive, wonder what a setup looks like if I would purchase bronze. I believe the stuff I got does not sum up with platinum. Definitely not everything for a full set up. So I don't use the company again.

I received some damaged goods, which i requested to return after a while they approved the return, However, i has to pay for the return postage which they are now refusing to refund back to me. they offered no other means of returning the damaged item like a pre-paid label

This was my first time ordering from Swell Reptiles, and sadly it will be my last. I placed an order on Friday, but that night my tortoise became critically ill and had to be rushed to the vet. She now has a feeding tube in her neck and may not survive. It has been a deeply upsetting and stressful time. I contacted Swell early on Saturday morning, just hours after placing the order, to ask for it to be cancelled. I explained the situation and used the online form, as their website advised this was the fastest way to get help. I also tried calling several times throughout the week but was either cut off or left on hold for long periods with no response. I even tried emailing, but the message bounced back saying their mailbox was full. Despite all of this, I received my order today. It is incredibly frustrating and upsetting. I did everything I could to cancel the order in time. I did not want to receive items I may never be able to use, and now it feels like I have just been ignored. I understand that businesses can be busy. However, this experience has left me feeling helpless and very let down at a difficult time. They urgently need a more reliable cancellation system that works even when they are under pressure. I tried to support a specialist retailer directly, but it seems Amazon Prime is the only dependable option. I cannot recommend Swell Reptiles to anyone based on this experience.

Avoid this company! I ordered 15 rats (10 small, 5 small/medium size) on 25th May. The 5 rats turned up, but not the 10 small. Contacted swell reptiles who said they'll contact the breeder and offered me £10 off my next order. I received 10 mouldy rats and have contacted swell with a picture. They said the breeders still don't have any rats in so I have to wait for the new order, and that the mouldy rats must of been a late delivery (left in the driver's van from Thursday to Monday in 26 celcius temperature). Contacted swell again 14th June still waiting for the rats. They said they'll contact the breeders and will have them sent out. Still nothing. Rang up on 18th June, and now they arguing they sent out the rats (talking about the mouldy rats, which I had to explain that's impossible as I was told the breeders didn't have any to send out, and I was given £10 voucher for a good will gesture). Now I asked for a refund as I'm not waiting any longer and I'll go to the local pet shop as might be expensive, but at least they're honest to tell me what's going on, and now swell reptiles are refusing to give me my refund! Contacted solicitor and C.A.B to take legal action. Avoid at all cost unless you like to be on the phone for hours arguing.

This company should be reported. still waiting for an outcome to a problem with an fish tank led light. That is not working as per there instructions. I have been emailing for over a month and not getting anywhere. I am now trying to phone them for over an hour and no one picks up the phone. AVOID THIS COMPANY!

Paid for express delivery never came still don't know where it is customer service is horrendous can't get hold of anyone phone number doesn't work took 3 days to reply to one message

Ordered 500 pin head crickets and got maybe 100 and on the lid it says 50c so I guess some one sent 10% of my order instead of the proper amount oh well time to find a new vender for my crickets!