Swell ReptilesReviews of swellreptiles.com

I've bought a few products from Swell and with one or two of the products I've had to contact support. Either to return it or because there has been an issue with the product. The customer service has always been excellent, everyone I have talked to has been extremely helpful. Perhaps there have been customer service issues in the past but it seems they have addressed this and are working towards improving this. Thanks again!

' Poor attitude and non-existent customer service. ' Exceptionally poor service - purchased a PSU and the advertised (on their website) converter. This converter is not compatible with the PSU which cannot be used without the correct converter. Swell wanted me to pay postage for the return of the incompatible converter. I have since purchased from another company that supplies the correct converter FREE OF CHARGE - one presumes because the PSU is useless without it!

Ordered an aquarium filter, after mine had almost given up. So was quite urgent. The filter arrived broken and scratched. With it being needed now to replace my dying filter, I had to choice but to go out and buy replacement parts to get it working. I didn't have time to return it and wait for another as my fish would die without one! I contacted to complain. All I was offered was the replacement part I had already been out to buy. Bad customer service!

I have used Swell Reptiles to buy various items needed for my Reptiles and they have never let me down Great service and Prompt Delivery

Can't fault them - always go above and beyond to help you out. Great products - quality and price! I live local and visit their shop often. All their animals are perfectly cared for. Friendly staff.

Awful Customer Service. I placed an order with Swell Reptiles for over £80. A few hours after placing it I got an email saying that one of my items was out of stock but would be coming in "next week", and asking if I would be happy to wait for it. I said I would wait for this small item (worth around £3) and asked if the rest of the order could be shipped sooner (their website promised next day delivery), but they said no, it will all be despatched together. After 2 weeks the order still had not been despatched and I had no further contact from Swell, I emailed them asking to cancel as my local pet shop stocks most of it anyway and it was not worth the long wait. The same day I had an email back saying that my order would be cancelled and refunded. Over a week later I still had not received a refund so after I emailed them but got no reply. After another week I decided to file a PayPal dispute to get my refund - luckily this worked and I got my refund via Paypal. I certainly would not recommend shopping with Swell, but if you do, please use Paypal so that you have some backup if you need it!

Bought one of the microclimate stats at a decent price, that failed just within the year. Swell were quick to respond, sorted the p&p to company and followed it through after, asking if sorted. Can't fault, great service and now about to make a new order

Always have a very good experience with swell, never had any issues. Prices are great. Would recommend