S'well BottleReviews of swellbottle.com

I ordered a swell bottle over 3 months ago and paid for expressed shipping. I still have yet to receive the bottle and will definitely never order from this company again. I was refunded the costs, but was told that my bottle may or may not show up and that it is out of their control. This being said, I am disappointed as I lost money within the conversion fees, I do not recommend ordering online.

I first ordered a Swell a few years ago and it worked very well at keeping my water cold. I dropped it once on the pavement and something broke loose in the bottom so it now rattles but it still works so I use it. I contacted S'well to see if they would replace it even for a lower fee than buying a new one and was told since it wasn't ordered through them, they couldn't do anything. OK. Fast forward to present day (I purchased 3 S'well bottles for my sisters in law prior to this incident). I figured it would make a practical Valentine's/Bday gift for my husband. I accidentally ordered 2 bottles because I accidentally had two browser pages open so nearest I can figure is that the cart auto updated to reflect two instead of one. Not two minutes after the order did I realize my mistake and reach out to S'well via email in an attempt to modify or cancel the order. Their customer service call center was closed at the time but I called them first thing in the morning and was met with a very unhelpful and apathetic individual who explained to me that even though the order hadn't been shipped out yet, that they do not allow for modifications/cancellations of orders and I would have to pay to return the extra bottle. Seriously?! It's 2019, I can get puppies, ice cream and an extra hairdryer delivered to my door the same day but I can't modify/cancel an order right after placing the order even if there was a computer error?! So hypothetically, say I accidentally ordered 10 water bottles instead of 1 because of a simple typo, I would have to wait and then return all 9 water bottles at cost to me because they can't manage basic customer service?! This just doesn't pass the smell test.

bottle keeps beverages cold as promised - even in 100+ degree whether. Bottle is very hard to clean though. We had to buy a special brush to get it clean. It also dents pretty easily.

Dreadful leaky product