S'well BottleReviews of swellbottle.com

This company has some nice looking products on its website but in reality they’re quite poor quality. You won’t know this because they’ve admitted they filter their reviews for ‘quality control’. Try to find a product review below 3 stars on their website. I couldn’t, and I’ve personally submitted two 1 star reviews with photographic evidence!

I am a physical therapist working in a hospital during this coronavirus. We are encouraged to stay hydrated and drink warm water to flush down any germs. Honestly, never bought your bottle because of the cost. ( despite the fact that my daughters love your product LOL). I am writing this review because your bottle is the ONLy bottle that keeps my water at a hot temperature without having to refill it and allow me to get through my hectic days during this pandemic. Thumbs up, great product! I’ll be buying my own :)

One of the rudest, uncaring and most unprofessional staff that I’ve ever dealt with. Each person that you finally get in touch with is worse than the next. They’re very quick to stalk you for payment but when it comes to a refund they disappear. They made a mockery of my business. They basically stole $40k since they cancelleed our order, never sent the merchandise and keep on ignoring when asking for a refund.

Beautiful designs, very elemental. However for the expense not great as bottle lid doesnt fir properly and bottle leaks. Chilly bottles are superior and never leak!!! They have great designs too.

This all seems great until you need to reach them. I ordered three bottles and two were delivered as promised. The third was personalized with someone else's name. They do not have a great customer service program. If you call the customer service line it announces they do not have any representatives to help you but to leave a message. If you try to leave a message the process is cut off before you can leave a message. I have tried to use the automated email function for customer service including attaching pictures of the wrong merchandise. I received an automated reply acknowledging the ticket but have not heard from anyone in the advertised timeframe. I am obviously disappointed at the lack of response for $55 for a bottle.

Expensive. Therefore you kind of expect them to change the bottle, or at least the cap, when the cap breaks, right. Without me paying for the freight. If you sell to Europe you need to also support Europe...

This right here is my number one companion every day. I love the style of Swell bottles and they keep my drinks cold. The only problem I have is that if you don't screw it correctly it will leak everywhere.

I love the product but ordering directly from S’well has been a poor experience. I purchased six 17 ounce S’well bottles from Saks Fifth Avenue and 6 25 ounce from Bloomingdale’s. I wanted 6 tumblers in gold to match the water bottles to give as gifts. S’well had the tumblers and a bonus was that they were on sale so I ordered the six. When I received the package there were only 5 tumblers in the box and after contacting S’well I was asked to take a photo of the box with the 5 tumblers and send them photo. I’m still perplexed about their approach to resolving the fact that I am missing ONE tumbler. You’d think after spending over $600 in one week on S’well bottles (crazy I know) that better customer service from S’well. My advice, only purchase from retailers that value their customer. S’well does not appear to be that business.