SweetNight Mattress, Furniture and Sleep SolutionsReviews of sweetnight.com

Poor user experience (no confirm details screen before the order is processed?) leading to Impossible customer service. Have had to contact service center nearly ten different times to first try and cancel and then try and get a shipping return label. No proactive outreach. Have had to fight and claw for each response. Customer service is friendly on the phone but I don’t think he has any back office support. Why is it impossible to get a return label? Shouldn’t be this hard.

Terrible product and customer service. Tried contacting them several times using several different avenues. No response.

Sweetnight refuses to post any new negative reviews. Sort by date and you will see. Here is my review they rejected: I am renovating my travel trailer and wanted a new mattress. This was recommended as being comfortable and light weight by someone on an RV blog as I need to access my underbed storage easily. However there is absolutely no edge support. You sink straight to the frame when you sit down. Not okay straight out of the box. I contacted customer service after the 72 hour period and they gave me so much runaround. 1st - Well just try it for the full 100 days. 2nd - Okay, we'll give you a 30% refund. 3rd - A 60% refund. 4th - A 70% refund. 5th - I finally got them to agree to a full refund if I donated the mattress. Don't waste your time of money with this absolute junk or this terrible company.

Given this mattress as a Christmas gift, bed never fully expanded, sent multiple emails as instructed with various requests, also spoke with Sally the manager. I was first offered a 50% refund, then an 80% refund. This goes against their 100-day return policy. There is no one in the US that is able to help with this. Just had another pointless conversation with CS in Texas and they are not able to help either. I will never order from them again nor recommend them just based off of the horrible customer service I have received. I can't give an opinion on the product because I haven't been able to use it!

Made in china. Not high quality. If you sleep in one spot it will have a permanent indentation making it very uncomfortable. I called on the 95th night and they were critical of why I didnt call earlier if I wasnt happy. They count shipping time so the 100 nights isnt accurate.

I wanted to love this company but it has been a nightmare dealing with customer service that isn’t even in the US. Complete run around, trying to offer me a measly 5% off a mattress I don’t like. Not honoring their policy, just days of drawn out nonsense and now I’m told I have to find a place or person to take it and sign something saying I donated it. I didn’t know I was an employee?!?!?! I bought a twilight and a memory foam for my kids room. The memory foam has zero support on the sides and you can completely feel the floor below you. NOT WORTH the price paid for the quality it doesn’t have. Love my twilight, and now I HATE this company unfortunately.