Sweet Mouthful MixesReviews of sweetmouthfulmixes.com

The Sweets were fine and as expected, however the delivery times are shocking. If you need things in a hurry factor in lots of time.

Ordered 2 packs on 9th February. After emails chasing my delivery as was advertised DPD next day ( apparently this is actually 5 days ) had an email to say being despatched on 14 th February to be delivered 17th. On 15th had email to say some of sweets out of stock from my mix your own and what alternatives would I like . This was ordered for a present ,as this hadn’t arrived when stated asked to cancel ,this was refused as told that sweets could not be put back ? One package of sweets was a premixed bag , (Everything n Anything)which I hadn’t even picked myself ! Package arrived on 19th Feb but the one pack of sweets ,the Everything n Anything was missing ( worth £15)Still awaiting this package, despite 2 emails chasing . Really frustrating that 2 weeks after ordering (this was my first order )haven’t received, what a lot of hassle and aggro having to keep chasing and not even been despatched yet 🥲

Ordered on Friday 14th after an email exchange with Rez. No dispatch still and emails ignored. Worried now reading these reviews. Funny how they respond straight away about a potential sale then ignore once they have your money. Avoid

I have used this company four times previously and was always provided with accurate information and timely service. However, my fifth experience was a major letdown. The website stated the order would be delivered by February 14th, according to their delivery section. Tracking showed my package had been collected by the courier on that date, but on the expected delivery day, I was informed that several items were out of stock. I ultimately chose to cancel the order myself because they couldn’t honor the promised delivery time. I felt almost lied to due to the misleading information and lack of proactive communication. It’s frustrating to trust a company based on past positive experiences, only to have that trust broken. I hope they improve their service and transparency because this experience was highly disappointing. Update items still not received and company refusing cancellation or refund so have requested chargeback from bank by submitting emails that I have sent and received and screenshots of their own T&C's they're not following.

Excessive delivery time. Items missing. Items not as described. There's plenty other sweet delivery places that have customer service and attention to detail. You pay for a product but get absolutely sub par service and lied to with delivery times.

It’s now been over a week and still nothing has arrived, the package wasn’t even shipped until I contacted them to chase.. slightly concerning that it’s taking this long, makes me feel something is not genuine.

Overall, didnt really live up to the hype of the youtube short videos i keep seeing on my feed. I went for the 10kg bucket. I purposefully ordered on a Thursday as it said next day delivery (as i was home the Friday). It didnt actually arrive until nearly a week later. Also, not sure why they bother giving you a choice of sweets to order, as what arrived was not what i ordered. They clearly didnt have a lot of my choices in stock so just bunged anything in. the sweets were fresh and tasty though. I also dont like that they shame customers in online videos that make complaints, and mock them. Its pretty low brow and childish if you ask me. Its as though they think they are too good for complaints, and refuse to acknowledge their mistakes. Would I order again.....probably not

Very Poor Service. When ordering I checked delivery times and although they stated next day delivery, their despatch time was up to 3 working days. After 4 working days I had not received a despatch email and reached out. I was then told they have a backlog and all orders are now being shipped after 5 working days as per their Shipping policy states. (Just updated I guess!) These were for birthdays and will now arrive too late. Wouldn't expect to wait over a week for some sweets, especially at the price paid. Can't comment on the sweets, but after the wait and the price I hope they will be good when they finally arrive. My advise, use one of the many other companies offering very similiar and don't get drawn in by the Social media hype like I did.