Sweet Mouthful MixesReviews of sweetmouthfulmixes.com

Hands down the most horrendous customer service I’ve ever experienced in my life! As many on here I was drawn in by the social media posts/video's but how dissatisfied and disappointed I am, placed an order a week ago 27th (next day shipping/delivery all a load of tatt btw) had an update 4 days after saying that my order was collect by DHL only to receive a further email later on the same day to say that a selection of my order was out of stock and that I need to pick replacements ? (5kg bucket at £50) I emailed straight back and asked them as they don’t have what I want to cancel my order and please refund me and when it’s all back in stock I’ll re order (how do they not know what they have when you order absolutely baffling) and then nothing no reply or response until I sent another email chasing the issue up 3 days later again received another reply saying that for hygiene reasons because my order is half picked it cannot be undone and that I need to pick replacements so assuming I placed the order on the Monday and had to chase them up part of my order was picked and had been sitting in a bucket going off for 4-5 days, I received another quite frankly sarky response (as others have said) that they have a 5 star hygiene rating and that I have to pick replacements or they will pick for me this went back and forth for about an hour or so until they stopped responding I’ve now contacted PayPal and have raised the issue with them and will also follow up by asking my bank for help quite frankly I am beyond disgusted with the level of customer service provided, after arguing do you really think I want food items from someone who I’ve had a disagreement with Christ knows what they will do ! As many have said avoid and go elsewhere for your sweets steep prices without a discount code the promise of next day delivery etc which again is a lie and all social media fluff and awful customer service slow and sarcastic the whole situation could have been avoided if they had checked my initial reply instead now they’ve created an issue where I could possibly be out of pocket £50 terrible business practice !

I am extremely disappointed with my recent experience with this company. I placed an order but have yet to receive it, and there has been no communication regarding its delivery status. This lack of responsiveness leads me to believe that this company is not trustworthy. I regret falling for the social media hype surrounding them!!!! I strongly advise others to avoid making purchases from this company. UPDATE - Afterposting this review, instagram and an email. I was emailed and my order was shipped! While I'm still disapointed my friends gift did not arrive on time - I have improved my score by 1 star because the sweets are great.

The rum balls had the right taste but the pint pots didn't have a taste though which was disappointing, otherwise pretty good.

the candy obviously is wonderful but the order took almost 1.5 weeks to arrive, late for my sister's birthday, and one candy was out of stock and replaced with regular haribo. furthermore, the customer service gave me the wrong tracking information twice, really frustrating.

Wonderful variety, you can get almost anything and in ridiculously big quantities. Candy was delicious

i choose a bucket of 5 kg, exellent mix, some item are missing, bit they where replaced with a bonus, i certainly will order again

Great social marketing, great service, great people overall!

It has a variety of lollies that you could have been looking for! So come check there delicious lollies