Sweet Mouthful MixesReviews of sweetmouthfulmixes.com

Want to overpay for stale sweets? Look no further.

missing the vegan bag and the video of packaging, 500g bag was open, candy from the bucket was replaced with other candies without warning.

Absolute Disgrace for what arrived the sweets were delayed 5 weeks and half the sweets are gone off. There is sweets in the bucket that i didnt order and for the price its just not worth it. its not about the money its just a lack of quality and care for the customers will never be buying again Would AVOID. Absolute Scam!!

I contacted this company multiple times after my order failed to arrive. Initially, they blamed the courier and told me they would investigate. After several follow-up emails from me, they eventually said they would send a replacement order and that I would receive a dispatch confirmation with new tracking details. That confirmation email never arrived, and after I asked for a refund, they stopped responding altogether. I was left chasing updates throughout the process, with no proactive communication and no resolution. Mistakes with couriers can happen, but what disappointed me most was the lack of customer service. Promises were made but not followed through, and I was ultimately ignored when I requested a refund. Based on my experience, I can’t recommend this company.

I don't usually write reviews, but this company was beyond awful and outright lied to me. Do not be sucked in by their social media videos. I ordered at the end of April. Order "dispatched" the beginning of May. After waiting a week with no further tracking, I contacted them. They replied quickly, telling me about warehouse delays, apologising and that it would be dispatched that day. (11th May) By the 14th, still nothing. I emailed again, they replied saying it was still awaiting collection from Royal Mail. So they lied. 22nd May, they claimed they physically dispatched it. Still no tracking updates. 28th May (after me needing to email twice) they claim again that they've dispatched it (for a third time now). They say if there's no tracking by the next day, they would replace or refund. To no one's surprise, it didn't move. They didn't respond again till June 2nd, and said they wouldn't do anything until they'd contacted the courier. I informed them I'd be disputing it with my bank. My bank has refunded me for now, but they've actually had the gall to challenge my dispute, despite obviously never sending the product! The tracking code still shows "we're expecting it" because they obviously never sent it out. Avoid at all costs.

I purchased from this shop twice. The first time was great , no issues, arrived on tim etc. However the second time I ordered a next day delivery, after a week and a half and no delivery I emailed them about what was going. Every day I was given a different reason, I then asked for a refund. Intially they either ignored or refused. Until I informed them if they did not I would contact my bank. They then stated they would issue a refund and went silent again. Two weeks later I called my bank. No refund had been started so I asked for a charge back and got it within minutes. For anyone else that they say no to , for no delivery etc. , talk to your bank or paypal etc.

Absolutely appalling experience. My 14-year-old son spent £22 of his own money on 17th May to order a gift for me and even paid extra for next-day delivery. We are now on June 8th and the order still has not arrived. Initially, we were told there were warehouse issues. Whilst unfortunate, that is not the customer's responsibility, especially when next-day delivery has been paid for. After further delays, we were informed the item had finally been dispatched 3 weeks later, only for it to be returned to the sender. At this point, after waiting weeks beyond the promised delivery date, I requested a refund as we no longer wanted the order. The company has refused to refund us and instead insists on sending the item again once it returns to them, despite the fact that they have completely failed to fulfil the service that was paid for. The most frustrating part is the lack of accountability from renz who responds pointless emails. We paid for a product and next-day delivery. Neither was provided. Instead, we have been given excuses, delays and poor customer service. Having now looked on Trustpilot, I can see that many other customers appear to have experienced similar issues involving delays, communication problems and difficulties obtaining refunds. I have now had to open a claim with my bank in an attempt to recover the money. What should have been a thoughtful gift from a 14-year-old child has turned into weeks of stress and disappointment. I DO NOT KNOW HOW YOU SLEEP WELL AFTER TAKING CHILDRENS MONEY I would strongly advise potential customers to think carefully before ordering.

I ordered at start of May and have still not received my order despite emailing on several occasions. The website was also a nightmare to navigate and find the sweets my niece wanted, and my basket kept emptying and the sweet options changing. Would never use again!