Sweet Mouthful MixesReviews of sweetmouthfulmixes.com

I saw this company’s videos on YouTube and ordered some sweets. I was quickly told they had been dispatched which I was impressed by - my sugar cravings would be sorted out more quickly than I anticipated! Hooray!! Unfortunately, it turned out they hadn’t actually been dispatched at all as I received a later email saying one of my selected sweets was unavailable and could they have an an alternative. I gave said alternative and they replied to say it was fine. The sweets eventually turned up, and the replacement option was completely different to what I asked for; not even close - think asking for a banana and being given a tin of beans. I emailed explaining the situation and politely asked for a refund and received no response. After a week, and feeling very fed up by this point with the amount of automated marketing emails I got from them, but no actual response, I politely emailed again. A few days later, I got an apology, but there was no reference whatsoever to my request for a refund. Instead, I was offered a £5 off voucher if I spent another £20 with them. I’m confused at this point… why would I spend more money with them? Do some people actually fall for this tactic?? I’d rather take my chances on the ropey looking, slightly dried out, possibly touched by toddler hands pick n mix in the supermarkets, thanks!

After seeing the packing videos on YouTube I ordered the 1kg bag. I chose all of my favourites. Delivery was prompt (I am in the UK) and I was kept updated via email along the way. I am currently sat eating some of them now and they taste great!Nice and fresh. Packaging nice & simple, and so many more sweets than I expected. The price was so reasonable too. I will be ordering again. Thank you so much x

My order was placed and a despatch confirmation was sent, unfortunately the sweets were never actually despatched as there were shortfalls in the stock. I requested a refund but was told this was not an option as the deets that had been packed could not go back into stock - so far it's almost 6 weeks from initial order and my order has been sent but I'm still waiting for it to arrive. Hopefully the sweets packed 6 weeks ago will still be fresh... I understand that Christmas must be a busy time but communication is poor. There are plenty of other companies selling over priced pick n mix to choose from next time. I've gone for 2 stars rather than one as I'm going the sweets will be better than the customer service.

If I could rate it below 1 star I would !!!!!! I ordered a 100 euro Bucket, a couple days later after paying i received a email that customs will ask 30 euro on the Bucket, I e-mailen the company that I couldn’t pay the customs since its that high and kinda ridiculous to pay 30 euro on a 100 euro Bucket, but they won’t refund or give any thing back at all, poooff! 100+ euro’s gone!! If you want you don’t want to be scammed then Don’t order here !!

easy to navigate the website , plenty of sweets on offer . got a few different bags , both filled to the brim and great variety ( i let them choose) arrived really quick !! and 10% off for new member . very happy and will probably order again

My delivery didn't arrive on the selected date. It was then out for delivery 2 days later and it didn't show up. 3 days later it was out for delivery again, nothing. It finally arrived in a completely damaged bix and all the sweets were all mixed up. I paid extra for the fizzy sweets to be at the bottom however due to such poor handling, they were not. I spoke to the company and they were not bothered. Before my sweets were finally delivered, they said they will resend them if they get sent back to the sender, however will charge me a fee. Once they arrived I emailed them with photos of the terrible condition the box and sweets were in, no reply. I think, compared to many other companies, Sweet Mouthful Mixes could not care less about their customers. quality of the sweets are not great either. This is a superficial company only out for social media likes and they do not deliver what they preach.

Sold my card details, do not enter yours into the website! Not sure if its the website/payment system host that is dodgy, but my details were defintley sold or leaked from here. I should clarify that the original transaction was fine, and I received my order. However, a few days later the fraudulent transaction happened. I am certain this stemmed from this website as it is the only place I have entered the card details of the account online. Luckily my bank flagged fraud quickly and I didnt lose any money. The actual product was fine, as expected. Delivery time was alright, contrary to some other reviews, but its probally because im in the UK. They havent stopped emailing me either, even after I unsubscribed which is quite annoying!

They're not a scam, just a small business who may be a little overloaded at times. I also run a business so I totally get being slammed beyond what you can handle. My order was very delayed, took almost a month after I ordered to get it but it was because of a few factors. My pick-a-mix included items that went out of stock, they emailed me but I didn't see the email asking about what I wanted to do/swap things until about a week after they sent it. That's my bad, but also I wish they sent some type of follow up emails since I had no idea (it went to spam too) and I was just like huh this is taking a while. It wasn't until I looked into why it was taking so long that I discovered the whole missed email thing. Anywho, I emailed them and I got a response by the next morning each time so that was great. They cleared everything up and got my order out quickly. Some people need to remember that not every business can be like Amazon where things move super fast. Yes, it's expensive (mostly just the shipping to the US but that isn't their fault) but the candy is actually priced very fair. It super fun to be in the states and get to support a small business across the pond and try goodies that you can't find here. Only did 4 stars because of the timeline and that my only critique really is to just send out more email reminders/communication about delays, alternatives, etc. Communication is key to avoid the people thinking this is a scam.