Deborah
Worst Customer Service Ever
I ordered a large box and the site automatically filled the delivery address to one that I had sent a gift to years ago. Didn’t ask for ccv for payment either which is a bit strange so the order automatically went through with the wrong address . Contacted them straight away but no reply. Finally got a reply after a few more mails apologising that their emails were down and they would look into it. Never heard a thing since despite numerous follow up emails. So €40 spent and no sweets. I see in Instagram they are still saying that their emails are down! It’s 2022, that just doesn’t happen!!! I have sent an email as per your request after reading this review. Also as you can see on my review my experience was in August not in the past 4 weeks!
Response from sweetking.coNov 15, 2022
Hi Deborah, We have went through our emails and our social media and over the last 4 weeks we have no emails or messages from anyone called Deborah. Could you pop us a new email and we will be certain to resolve this for you. As we have not had any issues with deliveries or packages since we restructure our business and took on a fulfilment partner, Which is why we find this review strange without any social or email complaints.