SweethomeSweethome is a global online bathroom accessories and home decor products retailer, connecting the world's top design, production, logistics, warehousing, and other supply chain links, with the lowest production costs, the pursuit of high-quality, high-end products. Since its inception, the company has been adhering to the concept of "making your life sweet", and its products are mainly sold to the United States, Canada, Australia, the United Kingdom, Germany and other countries and regions.
Sweethome (sweethome247.com) has 74 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
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Bathroom & Kitchen · Duarte, California
Excellent
Bathroom & Kitchen · Los Angeles, California
Excellent
Bathroom & Kitchen · montclair, California
Excellent
Bathroom & Kitchen · San Francisco, California
Excellent
74 approved reviews, newest moderated first
Adams
Faucet arrived with a heavy scratch on the top of the faucet in the most visible place. I sent your customer service an email explaining the problem weeks ago and got no response.
Response from SweethomeAug 7, 2022
We apologize for the inconvenience caused to you, please email us at [email protected] and they will be sure to give you a satisfactory answer.
Just Chic M.
You can’t return the purchase if there was a problem. If you are lucky enough to have them agree to accept it, you will find it hard to get the money you paid for. Such a pain dealing with this store. I will just go to Lowe’s or Home Depot next time.
Response from SweethomeAug 3, 2022
Hello Within 30 days after receiving the goods is possible to return without reason, please have you contacted us by phone or email? If contacted, have we disagreed with your return? If yes, have you returned the goods? As long as the tracking code shows that you sent the product back, the finance will naturally refund. I don't know what went wrong at any point, we will improve this.
Shannon E.
We received the faucet beautifully, on time & had no issues We will be purchasing from you again. Thank you.
Sabrina J.
I ordered two fancy bathroom faucets. Given the company address, I thought they'd ship from the US, but they did ship from China. That being said, they shipped immediately, and arrived very quickly. They were well made, high quality, and heavy duty. I installed them without plumbers putty and had no leaks or issues. The hoses fit my US plumbing, no problem. I can't wait to update more of my fixtures, because these are so unique and make my bathroom more interesting.
Response from SweethomeJul 11, 2022
We have warehouses all over the world, and we give priority to the warehouse that has stock, and then choose the warehouse closest to you, it just so happens that the US warehouse is out of stock when you buy, so we ship from China. But we purchase FedEx shipping, under normal circumstances four to five days can also receive the product.
Andrew L.
Horrible customer service. I tried contacting the customer service phone and sent multiple emails with no response after realizing the faucet we purchased would not work. I wouldn’t recommend this company to anybody.
Response from SweethomeMay 9, 2022
Hello, we dare not guarantee that someone will answer the phone 24 hours a day, but someone will definitely return the email, can you confirm whether the email you sent is correct, or you can directly click "message" to leave us a message.
Rob P.
The faucet arrived when expected and we love the deign. Just 4 stars right now ONLY because it won’t be installed until our remodel is complete and we get back in to test it this coming November
Ricardo B.
I haven't installed yet. But I am really happy with the faucet.
Mohammed Sadiq H.
Received as ordered and the product was exactly to the liking. If the home owner.